Cannot process payroll. I get an error message saying "Something went wrong on our end"

Hi there, Bennett. 

I'm here to provide some information regarding the error message you've received while processing payroll in QuickBooks Online (QBO).

Currently, there's an ongoing investigation about customers encountering the error, "Something went wrong on our end. Please wait a couple of minutes and try again." when accessing payroll. Rest assured our product engineers are aware and actively investigating to resolve this issue. 

In the meantime, I recommend contacting our Payroll Support, so you'll be added to the list of affected users. This way, you'll stay updated on the investigation status and be informed once a fix is available. I'll write down the steps to reach our expert:

1. Go to the Help menu, then select the Search tab.
2. Click Contact Us.
3. Then, enter a brief description of your concern and select Continue.
4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

Moreover, let me add this resource to run, print, and customize payroll reports within QBO: Run payroll reports.

Post a comment below if you have further questions about running payroll and other program-related tasks. The Community is always right here to help you anytime. Stay safe always!