Question

cannot register product, no support available on line or by phone

Forum|Forum|5 years ago
March 3, 2021
4 replies
0 views

Hello

I am trying to register my quickbooks desktop 2020 product on my new computer. When I enter the license and product number, it takes me to a box that asks for my email and phone number associated with the purchase. When I enter those it says they are not valid--I know they are--and that I have to call a number to have an agent help me. I call the number and the robot says the only way to get help is via the chat. When I try to initiate a chat, absolutely nothing happens, even after 24 hours. PLEASE HELP!

QuickBooks Desktop

M

Mark_R

Don't sweat, @Jen_Mann. I've got your back on this matter.

Firstly, I appreciate the time and effort you exert to contact our support team to fix this issue. But I'm here to help get your QuickBooks Desktop 2020 registered on your new computer.

When entering license and product number to register your QuickBooks account, it requires you to log in using the email address you registered with your product. Since the system doesn't validate your email address or phone number, let's try logging your email address using the Customer Account Management Portal (CAMPS). From there, we can verify if the email you used to register your product wasn't connected with an Intuit Account. In this case, you may need to recover or claim the account you've never signed in. Here's how:

On the CAMPs sign-in page, select I forgot my user ID or password.
Then, follow the onscreen instruction.
If that doesn’t help, go back to camps.intuit.com and select Claim Account.

Once done, you can use the recovered account or the claimed one when registering your QuickBooks Desktop account.

If you still want to reach out to our QuickBooks Support Team, you can check out this article for the detailed steps to get a call or chat with a live agent: QuickBooks Desktop support. This also provides support hours depending on the version you're using.

Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day.

J

jodi20202020

HELP!!! I am days into trying to get into QB My business is shut down because of it. I have tried multiple ways to contact QB- no help at all. Apparently it installed but I cannot register. It says it does not know me!! I have only used QB for many many years!! So I have to create an account but it will not let me populate the e-mail field at all so I cannot get past it. No keys will let me type ANYTHING in there

S

SarahannC

Hello there, jodi20202020.

You'll need to get the validation code in order to activate and access your company file.

As much as I'd like to help you right away, we'll need to reach out to our customer care team to the get validation code. I can see that you already contacted our support team. However, we still need to get in touch with them. They are the ones who can help you get the validation code to activate QuickBooks Desktop.

Here's how:

Go to this link: What can we help you with?
Choose your QuickBooks Product.
Select your QuickBooks edition.
Click Continue.

Once you get the validation code, you can follow these steps to activate QBDT. Here's how:

Open QuickBooks.
Select Activate QuickBooks Desktop from the Help menu.
Follow the steps on the screen to verify your details.

Also, you may want to explore these articles for additional information about finding and fixing important details within your company file:

Stay in touch if you still have other concerns about QuickBooks Desktop. I'm right willing to help you out. Take care.

D

DavidLeeCostaRica

Agree...the Quickbooks support is wose than worthless!! Its non-existant

Fiat Lux - ASIA

@DavidLeeCostaRica

Any specific concern?

C

CEH1

I am having the exact same issue. For the amount that I spent on the product, it is completely ridiculous. The online registration does not work. It says it is not the correct information, yet when I call that phone number is in their system. However, no calls have gone through for direct customer support either. A computer answers the call but will not direct me to customer service. It says "dash" and disconnects me repeatedly. There are only a certain number of attempts I can make to register. This is very poorly run.

L

LollyNino_C

Thank you for posting here in the Community, @CEH1.

This isn't what I want anyone to experience when reaching out to our support. Firstly, I appreciate the time and effort you exert to contact our support team to fix this issue.

If you still want to reach out to our QuickBooks Support Team, you can check out this article for the detailed steps to get a call or chat with a live agent: QuickBooks Desktop support. This also provides support hours depending on the version you're using.

On the other hand, being able to select the Get a callback option for our support is available during our office hours. This is from Mondays-Fridays 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. Make sure to reach our Customer Care Team during these hours.

Stay in touch if you still have other concerns about QuickBooks Desktop. I'm right willing to help you out. Take care.