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Brea5
September 25, 2024
Question

Change phone number on account I no longer have access to

  • September 25, 2024
  • 1 reply
  • 0 views

I used to work for a company that uses QuickBooks. When the company had me create an account using my company email address, they made me use my own personal cell phone number for the verification. I left that company months ago, but I keep getting Intuit codes texted to my cell phone, and it's making me paranoid that someone is trying to hack into my own personal account that I use for TurboTax each year.

 

My previous boss refuses to remove my cell phone from the business account, and I can't log in to that account since they changed the password after I left. Is there any way for me to remove my cell phone number from the company's account?

1 reply

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Carneil_C
September 25, 2024

I recognize the urgency of being able to change the phone number of the QuickBooks Online (QBO), @Brea5.

 

I'll share information on how you can do it to stop receiving Intuit verifications.

 

For security reasons, only an admin can make changes to the Intuit Account. Our support team doesn't have access to update or modify your account information.

 

With this, only the admin of the QBO account can remove the phone number associated with the account. That said, I recommend reaching out to your boss so they can modify the phone number for you.

 

For a detailed process about recovering an account, check out this article: Recover your Intuit Account if you can’t sign in.

 

Here's also how you can update or change your email address, user ID, password, and other information for a QBO account: Update or change your Intuit Account sign-in information. 

 

Let me know if you need further assistance with updating information on the QBO account. I'm always here to assist. Take care always.

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