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Frank90
November 10, 2021
Solved

Character error

  • November 10, 2021
  • 1 reply
  • 0 views

I installed QuickBooks Desktop Premier 2019 on another laptop. After installed, I find a character error. The dot, "•",shows wrongly.

 

For example, "15000•Furniture and Equipment" is correct, but my QB shows "15000?Furniture and Equipment".  The "•" is changed "?". How can I fix it?

 

 

Best answer by Charies_M

Thanks for sharing your concern with us, Frank90.

 

We can fix the character error you're getting after installing the QuickBooks Desktop Premier 2019 by downloading the QuickBooks Tool Hub. This tool is designed to automatically diagnose and fix issues within the software. Below are the instructions on how to do it:

  1. Close QuickBooks.
  2. Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
  6. Once the  QuickBooks Tool Hub is open, select Program Problems.
  7. Select Quick Fix my Program.
  8. Start QuickBooks Desktop and open your data file.

To ensure the components are properly updated, please restart the computer after running the tool.

 

If this doesn't work, we can try using the Rebuild Data tool in QuickBooks Desktop. This tool is used to fix any possible data damage within your company file. Let me show you the steps on how to perform this below:

 

  1. From the File menu.
  2. Click on Utilities.
  3. Select Rebuild Data/ Verify Data.
    QBDTverifyrebuild.PNG

For additional troubleshooting options when getting installation errors, check out this article: Fix QuickBooks Desktop install errors.

 

You might also want to visit these articles so you'll be guided on how to get started with the program: Get started with QuickBooks Desktop,

 

Keep me posted for other concerns or additional questions about the process of installation. I'm always around to help. Wishing you the best of luck.

1 reply

C
Charies_MAnswer
November 10, 2021

Thanks for sharing your concern with us, Frank90.

 

We can fix the character error you're getting after installing the QuickBooks Desktop Premier 2019 by downloading the QuickBooks Tool Hub. This tool is designed to automatically diagnose and fix issues within the software. Below are the instructions on how to do it:

  1. Close QuickBooks.
  2. Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
  6. Once the  QuickBooks Tool Hub is open, select Program Problems.
  7. Select Quick Fix my Program.
  8. Start QuickBooks Desktop and open your data file.

To ensure the components are properly updated, please restart the computer after running the tool.

 

If this doesn't work, we can try using the Rebuild Data tool in QuickBooks Desktop. This tool is used to fix any possible data damage within your company file. Let me show you the steps on how to perform this below:

 

  1. From the File menu.
  2. Click on Utilities.
  3. Select Rebuild Data/ Verify Data.
    QBDTverifyrebuild.PNG

For additional troubleshooting options when getting installation errors, check out this article: Fix QuickBooks Desktop install errors.

 

You might also want to visit these articles so you'll be guided on how to get started with the program: Get started with QuickBooks Desktop,

 

Keep me posted for other concerns or additional questions about the process of installation. I'm always around to help. Wishing you the best of luck.

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