Skip to main content
J
jdelogu
April 24, 2023
Solved

Character limit for customer email address

  • April 24, 2023
  • 2 replies
  • 0 views

We regularly have customers whose email addresses exceed the character limit of the email address field in the customer profile. Is there a way to change or increase this limit?

We're using Enterprise 22.0 Desktop version.

Best answer by BigRedConsulting

Yes, custom fields do have a rather small length limit that can't be changed.

2 replies

BigRedConsulting
BigRedConsulting
April 24, 2023

I've never has this as an issue so I checked.  The field length limit appears to be 254 characters.

 

For example, I was able to enter this "email address":

 

"AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAABBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBB"

 

Seems long enough?

 

J
jdeloguAuthor
April 24, 2023

I had the wrong information about the kind of field I was working with, sorry for the confusion.

A custom field was created in the customer record under "additional info". That custom field appears to have a much smaller character limit. 

BigRedConsulting
BigRedConsultingAnswer
April 24, 2023

Yes, custom fields do have a rather small length limit that can't be changed.

C
Carneil_C
April 24, 2023

I appreciate your thoughts, @jdelogu. 

 

Exceeding the character limit of the email address field in the customer profile benefits you and your business. However, being able to change this limit is unavailable in QuickBooks Desktop. Thus, this would be a great time to send this suggestion to our Product Developers.

 

I'll show you how: 

 

  1. Go to the Help menu, and choose Send Feedback Online.
  2. Click on Product Suggestion.
  3. Click on the drop-down for Type of Feedback and select Product Suggestion.
  4. Select the Product Area, then enter your thoughts and suggestions.
  5. Once done, select Send Feedback.

 

This can help us improve QuickBooks to meet our users' business needs.

 

Fill me in if you have other QBDT-related concerns or want to share your practices using the product. I'd be glad to assist you. Take care always. 

BigRedConsulting
BigRedConsulting
April 24, 2023

@Carneil_C   RE: Exceeding the character limit of the email address field in the customer profile benefits you and your business.

 

Well, I don't know how you can know what, since you can't, really.

 

In any case, what is the character limit of that field? Based on that, in what case would exceeding the character limit of the field benefit anyone? Please explain.

Terms & ConditionsAccessibility statement