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sspmarco1
September 3, 2020
Solved

Chart of Accounts - Issues with opening accounts

  • September 3, 2020
  • 3 replies
  • 0 views

I've been having issues since yesterday when I try to open an account in the "Chart of Accounts". 

Clicking on my bank account does nothing. When I click on other accounts the program crashes.

I realized there was something wrong when I downloaded transactions from my bank and the Bank Feed would not open.

 

I've tried using the Quickbooks Tool hub and ran Program Diagnostic Tool. I did not use the File Doctor as I have this issue with both company files that I have in QB and I have no problem opening either.

 

I made sure my Windows is up to date.

I upgraded from Desktop Pro 2018 to Desktop Pro 2020 yesterday. 

 

I've tried Utilities - Rebuild Data, then Verify Data and Rebuild Data again.

The first time it showed me 16 errors it couldn't fix, the second time 7.

The message was "Failed in loading the ConfigEngineBridge library".

I can't find anything on that.

 

Nothing works. I really need to connect to SUPPORT to get me through this. Why can't I do this? I don't care if there is a fee to solve this issue. I already wasted so much time searching and searching for help... It's extremely frustrating.

 

HELP!

Best answer by DivinaMercy_N

Let me share some info about this issue, @Tina77.

 

I've checked your concern and found out that there's an ongoing investigation (INV-49965) about Cannot open Account Registers in QuickBooks and Unrecoverable error when opening Reports. Rest assured that our engineers are currently investigating and working on an immediate fix.

 

In the meantime, the recommended troubleshooting is running QuickBooks as Administrator or open the company file under a different Windows user. If you don't have other Windows user, here's how to create one. 

 

To add you to the list of affected users, I suggest contacting our Support Team to give your account information. Once added, you'll receive updates on the current status of the issue and the resolution when available.

 

Please know that there are changes to our operating hours and our contact options. Our support option was moved to messaging. To ensure that you will be assisted immediately, our support is available every Monday to Friday 6 AM – 6 PM Pacific Standard Time (PST) and on a Saturday at 6 AM – 3 PM PST. For more details please check our support hours. 

 

To reach our Support, please follow the steps below:

 

  1. Open QuickBooks and select the Help menu.
  2. Click QuickBooks Desktop Help.
  3. Hit Contact us. 
  4. Tap the Search for Something else button then type your concern in the Ask us anything box.
  5. Tick Search then scroll down to get your contact options.

 

You can also contact us through the web. Here's how:

 

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop then Continue as guest.
  3. Pick your QuickBooks version.
  4. You'll see self-help topics listed in the What can we help you with section.
  5. For live help use the Search for something else button.

 

When connected, provide this investigation number to our representatives INV-49965. 

 

Let me know how it goes and leave a reply below. I want to make sure you're taken care of, and I'm here if to help you anytime. Take care always. 

3 replies

IamjuViel
IamjuViel
September 3, 2020

Hello, @sspmarco1.

 

I appreciate you for sharing complete details about the error you've received and the troubleshooting steps you've performed. There are numerous reasons why QuickBooks crashes when accessing or viewing your accounts in the chart of accounts. 

  • The first and most common reason for this error is Corrupted registry files of the Windows that you are operating in. Windows Registry is a very important component of Windows that helps the software to run without problems.
  • It is very likely that your Windows is corrupted with Infections and viruses and that is why QuickBooks is unable to update.
  • Also, it's possible that the security program like Norton, MacAfee,
  • or Avast has deleted some of the important files related to QuickBooks or its Firewall is blocking the software to update itself.

To resolve this error, here's how:

  1. Create a backup copy of your company file.
  2. Restart your computer.
  3. From the Windows Start menu, choose Control Panel.
  4. Select Programs and Features.
  5. Click Uninstall a Program.
    • If you don't see Programs and Features, select Programs instead. Then select Program and Features.
  6. From the list of Programs, pick QuickBooks.
  7. Click Uninstall/Change.
  8. Follow the on-screen instructions to uninstall the program.

Once completed, let's make sure to close your computer to ensure that al components are updated. Now, you can open your QuickBooks company file and resort your chart of accounts.

  1. Go to the List menu.
  2. Choose Chart of Accounts.
  3. Click the Account drop-down.
  4. Select the Include Inactive checkbox. If it's greyed out, there are no inactive names.
  5. Go to the View menu, then select Re-sort Lists.
  6. Click OK.
  7. Close and reopen your company file.

Also, you can repair the Internet Explorer installed on your computer. You can refer to this article for more detailed instructions: Verify and Troubleshoot QuickBooks Desktop and Internet Explorer settings.

 

Keep me posted with the result, I want to make sure you're taken care of. Thanks for bringing this matter to the Community, I look forward to hearing from you.

S
sspmarco1Author
September 3, 2020

Thank you. I made sure my GData virus scanner is up to date and doesn't have any newer quickbooks files in quarantine. I had an Avast trial for some reason, which I deinstalled.

Just to clarify. You want me to completely delete the program, not repair (the repair was another thing I tried yesterday). So I delete, then restart and then reinstall, correct? Otherwise how would I open the the company file?

P
Pete_Mc
September 4, 2020

Sure, you can try the QB Desktop Tool Hub on your QB2020 file. 

 

But am I correct that you have never been able to open the file in the new QB2020 installation?  To me that means either the Company File was corrupted during the conversion from QB2018.  OR... QB2020 did not install correctly.  OR... QB2020 did not install correctly and then it corrupted your company file when it converted it.

 

So it might be better to start from scratch and uninstall, reboot, reinstall and then convert your QB2018 file again. 

 

And do make sure your Anti-Virus is ALWAYS up to date.  Regretfully there are a lot of PC viruses out there.

 

P
Pete_Mc
September 3, 2020

The new installation is probably key to the issues.

 

I was going to go through various tests, but realized it is probably quicker to just start over.

 

First, do you have a copy of your QB2018 file, not the file converted by QB2020?  Copy that folder and the Backup Files of your QB2018 files onto your desktop or some other safe place that is NOT where you want the QB2020 files.  If you do not have a copy of the original QB2018 file, more on that at the bottom.

 

Then put a copy of just the [Company Name].QBW file in the folder where you want the QB2020 Data.  If there are other files there from before, move to the Desktop or somewhere else.  Eventually they will be deleted.

 

Run the QuickBooks Desktop Tool Hub on that single copy of the QB2018 file we just moved.  Company File option.

 

Uninstall QB2020.  Reboot.  Re-Install QB2020.

 

Open QB2020 and tell it to Open an Existing file.  Point it to the single copy where you wanted the QB2020 Data and have it convert that file.  Check everything.

 

Hopefully that will have resolved the issues.  Let us know.

    S
    sspmarco1Author
    September 3, 2020

    Now it can't be the new installation. I've had this before. 

    I only upgraded to 2020 in hopes it might solve the issue.

    T
    Tina77
    September 6, 2020

    Had the same set of problems starting in September 2020.

    "Failed in loading the ConfigEngineBridge library" seems key.

    I  am using quickbooks pro 2019.

    Fails differently in five different company files on five different workstations. I have sent the logs, etc to quickbooks.

    Aborts out when trying to produce a balance sheet report or p&l or any generated report. ConfigEngineBridge library load error. Does not fail on loading graphs.

    Upgraded one of the workstations to Windows 10 version 2004. Same performance and failures as on other workstations which are up to date on all updates.

    Turning off virus checkers changes nothing.

    Hope Quickbooks gets to work on this problem now. I really do not wish to switch to another product after being with Quickbooks for around 20 years.

     

     
    DivinaMercy_N
    DivinaMercy_NAnswer
    September 6, 2020

    Let me share some info about this issue, @Tina77.

     

    I've checked your concern and found out that there's an ongoing investigation (INV-49965) about Cannot open Account Registers in QuickBooks and Unrecoverable error when opening Reports. Rest assured that our engineers are currently investigating and working on an immediate fix.

     

    In the meantime, the recommended troubleshooting is running QuickBooks as Administrator or open the company file under a different Windows user. If you don't have other Windows user, here's how to create one. 

     

    To add you to the list of affected users, I suggest contacting our Support Team to give your account information. Once added, you'll receive updates on the current status of the issue and the resolution when available.

     

    Please know that there are changes to our operating hours and our contact options. Our support option was moved to messaging. To ensure that you will be assisted immediately, our support is available every Monday to Friday 6 AM – 6 PM Pacific Standard Time (PST) and on a Saturday at 6 AM – 3 PM PST. For more details please check our support hours. 

     

    To reach our Support, please follow the steps below:

     

    1. Open QuickBooks and select the Help menu.
    2. Click QuickBooks Desktop Help.
    3. Hit Contact us. 
    4. Tap the Search for Something else button then type your concern in the Ask us anything box.
    5. Tick Search then scroll down to get your contact options.

     

    You can also contact us through the web. Here's how:

     

    1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
    2. Choose QuickBooks Desktop then Continue as guest.
    3. Pick your QuickBooks version.
    4. You'll see self-help topics listed in the What can we help you with section.
    5. For live help use the Search for something else button.

     

    When connected, provide this investigation number to our representatives INV-49965. 

     

    Let me know how it goes and leave a reply below. I want to make sure you're taken care of, and I'm here if to help you anytime. Take care always. 

    T
    Tina77
    September 6, 2020

    I have tried to reply to this post three times. Each time I get "an unexpected error has occurred".

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