Check to "customer" not showing on customer account

Using QBO - Simple Start

I say "customer" as we are a scout troop using QBO for accounting purposes and our "customer's" are our scouts, their parents and our leaders.

We, the troop, receives payments from our "customers" to pay for camping trips, summer camp, uniforms, patches, etc. Monthly a "customer" acts as the chef for our campout and purchases food for the troop with their own money. They submit a reimbursement request and are paid back for the food out of the camping fee the troop collects for each campout. 

The problem I'm running into is that the check paid to the "customer" is not showing up on their customer page where I can see invoices and payments.

What can I do? Thank you in advance for any assistance.