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T
TJ423
February 9, 2023
Question

Checks printing multiple times in error

  • February 9, 2023
  • 3 replies
  • 0 views

We use QuickBooks online and it has happened twice now that QuickBooks has randomly printed some checks two or three times when we are running our weekly checks. This results in us having to void the duplicate and triplicate checks. Why is this happening (again, it has only happened twice, the first time was a few months ago, the second time was today) and how can it be prevented? 

3 replies

Adrian_A
Adrian_A
February 9, 2023

Hello there, TJ423.

 

 I'm here to ensure you can print check without error.

 

To start with, let's configure your printer settings. I'm here to guide you with the steps.

 

Here's how:

 

  1. From the  + New tab, select Print checks.
  2. Click Print setup.
  3. Select your check type, voucher or standard.
  4. Select View preview and print sample. Then select Print.
  5. Follow the on-screen steps to finish printing your sample check.
  6. Put the sample print under a blank check. See if they line up correctly.

 

If the same issue persists, let's update your Adobe reader. I've added this article for the detailed steps to update the adobe reader: Install or update Adobe Reader.

 

You can also browse this link if you need additional reference in printing checks: Print a check in QuickBooks Online.

 

I'll be around whenever you have concerns about printing checks.

T
TJ423Author
February 15, 2023

This reply does not address the problem as described in the original post.

 

Our checks are aligned and our Adobe is up to date.

 

The issue is the following: let's say we print 50 checks on Thursday. Of those 50, 5 will print twice. So we have to void the duplicate copies of those 5 checks. Sometimes, a check will actually print 3 times. This problem happens intermittently and very randomly.

 

Please advise.

DHeraV
DHeraV
February 15, 2023

Hi there, @TJ423.

It's good to know that your Adobe is updated and your checks are aligned when printing. 

Since the duplicate copies only happen with random checks, it could be something to do with Adobe. 

To sort this out, you may need to repair your Adobe. Here's how:

1. Close Acrobat/Reader and all open web browser windows.
2. Select the Start button at the bottom left of your screen.
3. Type Control Panel, then press Enter.
4. Select Programs and Features.
5. Click Acrobat or Adobe Reader, then Uninstall/Change.
6. In the Setup dialog box, select Next.
7. Select Repair, then Next.
8. Click Install.
9. When the process is complete, select Finish.
10. Restart your computer.
11. Log back into QuickBooks Online, then try to print.

For detailed information, kindly visit: How to update, repair, or re-install Adobe Reader/Acrobat.


I'll also share this article that can serve as your reference if you want to learn more about how to resolve common printing issues when using QuickBooks Online (QBO): Fix QuickBooks Online printing issues on browsers for Windows.


Feel free to leave a reply if you require further assistance with printing checks in QBO. The Community team always has your back. Have a good one.

B
bgoon
April 3, 2023

Did you figure out how to fix this? 

J
jamespaul
April 3, 2023

Hello, bgoon.

 

I want to help you with the printing issues, but I need some more details about this. 

 

Just to clarify, are you also having issues with the printed checks coming out multiple times? 

 

And did you follow the solutions given by my colleague? I'd like to know this, so I can lay down the next steps to fix this. 

 

Also, what other issues did you encounter when printing the checks? 

 

More details would definitely help me come up with a resolution. 

S
stomasko
April 20, 2023

Did we discover why this is happening and how to prevent it going forward?

Thanks

 

Candice C
Candice C
April 20, 2023

Good afternoon, @stomasko. 

 

I appreciate you chiming in on this thread about checks printing multiple times in error. 

 

If you've already tried all the steps from my colleagues posts above, then I recommend contacting our Customer Support Team so they can further assist you. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Press the Contact Us button/hyperlink. 
  3. Enter your question and hit Let's talk.
  4. Scroll down and choose to Get a callback. 

 

It's that easy! 

 

Keep us updated on how the call goes. We're always here to lend a helping hand. Have a splendid day! 

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