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jolenehawes
February 15, 2023
Question

Clearing General Journal from AR Summary

  • February 15, 2023
  • 2 replies
  • 0 views

Hello, I have 2 general journal entries showing on my AR aging summary that I am not able to get them to clear. The original entry was made, than reversed a few days later so the total for the customer is $0.00 however I don't want a $0.00 to show on my aging. Any suggestions? I have attached a snip of the entry. Thank you!

2 replies

Rustler
Rustler
February 16, 2023

QB is not a journal entry software, it does not like them especially for A/R, A/P, Sales Tax Payable, or inventory.

 

The only way to clear them is to delete them and make normal entries for those accounts

 

Journal entries often do not show on reports either, regardless of the account used.

Rainflurry
Rainflurry
February 16, 2023

@jolenehawes 

 

You shouldn't need to delete the journal entries - you should see both of them when you go to Receive Payments (Customers > Receive Payments) from this customer.  Apply the credit to the invoice and it will clear them. 

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