Skip to main content
J
JulieS53
April 24, 2024
Question

Closed purchase orders that are still open in QB

  • April 24, 2024
  • 1 reply
  • 0 views

I have a couple of PO's that QB is recording as still open.  These have been received via an invoice from the vendor.  No part of the PO is still open and the check marks are there and it shows as closed but still shows up on my open PO report.  Any ideas of what I can do (if anything)?

 

I use QB desktop, Enterprise Solutions Contractor.

 

Thank you!  🙂

Julie

1 reply

Tori B
Tori B
April 24, 2024

Thanks for reaching out, @JulieS53.

 

I hope you're having a wonderful day so far. 

 

I checked our back end to see if there were any current investigations for this concern. I wasn't able to find any that were open, but I did find one that was closed as resolved with a workaround published. 

 

We can refresh the purchase order form by adding a new line item and then delete it from the form itself. Here are the complete steps: 

 

  1. Open the affected purchase order.
  2. Add a new line item. Make sure to remove the amount and the quantity (zero for both columns).
  3. Click Save.
  4. After saving, right-click on the new line item, then select Delete Line.
  5. Hit Save again.
  6. Check the open purchase order report for the balances.

 

I also recommend contacting our support, so they can start a new investigation. They'll get your contact information securely through our phone or chat. This way, you'll be able to receive updates on the investigation status.

 

Here's how to contact them: 

 

  1. In QuickBooks, press the F1 key.
  2. On the Have a Question? window, click the Contact Us button.
  3. On the text box, type something like "closed purchase orders showing as open on reports."
  4. Proceed with Continue.
  5. Choose how you want to reach support (phone or chat).

 

Please don't hesitate to let me know if you have any additional questions or concerns that I can assist you with. Take care! 

J
JulieS53Author
April 26, 2024

Good Morning Tori!

So, I did the above & it does not show up on the open PO report.  I believe I did not explain in details and I appoligize for that.  What is happening is I have PO# 7212.  I go to enter an invoice from the vendor & this po# continues to appear in the open PO box to choose from.  I hope this makes sense.  When I click on 7212 there is 0 filled in for the vendor since that PO has been closed/received in full some time ago.  I was trying to get it to stop coming up as an open PO when I go to enter an invoice for the vendor.

 

Thank you for your help & HAPPY FRIDAY!  🙂

 

A
Aldren18
April 26, 2024

Allow me to help you sort this out in no time, @JulieS53.

 

One of the possibilities for why purchase orders are still showing as open on the open PO report is that the PO number was not linked and added when creating the bill in QuickBooks.

 

If you've confirmed that the linking is correct but the issue persists, I suggest verifying and rebuilding your data. Data damage may have caused this issue. The Verify tool will identify any damaged data, and the Rebuild tool will attempt to fix it. 

 

To verify, here's how:

 

  1. Go to the Window option in the menu bar and select Close All.
  2. From the File menu, select Utilities.
  3. Choose Verify Data.
  4. Click OK when a message appears.
  5. If any issues are found with your data, you can click Rebuild now or View the Errors.
  6.  Check the error message and take note of the specific error.
  7. Click Close or View Errors to finish the process.

 

Once done, you can proceed to rebuild it. Here's how:

 

  1. Go to File in the main menu and hit Utilities, 
  2. Select Rebuild Data.
  3. Click OK if prompted to back up your company file. 
  4. Press OK when the message "Rebuild has completed" appears. 
  5. Run Verify Data to check for errors.

 

For detailed steps, kindly visit: Verify and Rebuild Data in QuickBooks Desktop.

 

I've also included an article that guides you through the process of customizing any report you generate: Customize reports in QuickBooks Desktop.

 

Keep your post coming if you have any other questions or concerns about purchase order numbers in QuickBooks Desktop. I'll be right here to help. Have a good one!

Terms & ConditionsAccessibility statement