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DenBal
March 6, 2023
Solved

Collection Letters

  • March 6, 2023
  • 1 reply
  • 0 views

My Friendly Collection Letters will not create in Word.  It says they are being created but nothing happens.  This is a new issue that I first experienced last month.  Any suggestions on how to get it to work again?

    Best answer by ChristineJoieR

    Thanks for sharing your situation, @DenBal. Let me provide some details about the collection letter issues in QuickBooks Desktop (QBDT).

     

    We get how frustrating it can be when something isn't working as intended and how crucial it is to find a solution as soon as possible.

     

    For now, I suggest contacting our QuickBooks Desktop support team to add you to the list of affected users. This way, you can receive a notification when a fix is available. 

     

    Follow the steps on how to get in touch with our representatives:

     

    1. Open QuickBooks.
    2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
    3. Select Contact Us.
    4. Give a brief description of your issue, then tap the Continue button.
    5. Sign in to your Intuit account, then Continue and press Continue with my account.
    6. We'll email you a single-use code. Enter your code and select Continue.
    7. Select to chat with us or Have us call you.

     

    Alternatively, I've also got these articles for reference for your guide on how to create a company backup file:

     

     

    Please let me know if you have any other concerns besides trying to access your QuickBooks Desktop account. The Community is always here to support you. Have a good one!

    1 reply

    C
    ChristineJoieRAnswer
    March 6, 2023

    Thanks for sharing your situation, @DenBal. Let me provide some details about the collection letter issues in QuickBooks Desktop (QBDT).

     

    We get how frustrating it can be when something isn't working as intended and how crucial it is to find a solution as soon as possible.

     

    For now, I suggest contacting our QuickBooks Desktop support team to add you to the list of affected users. This way, you can receive a notification when a fix is available. 

     

    Follow the steps on how to get in touch with our representatives:

     

    1. Open QuickBooks.
    2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
    3. Select Contact Us.
    4. Give a brief description of your issue, then tap the Continue button.
    5. Sign in to your Intuit account, then Continue and press Continue with my account.
    6. We'll email you a single-use code. Enter your code and select Continue.
    7. Select to chat with us or Have us call you.

     

    Alternatively, I've also got these articles for reference for your guide on how to create a company backup file:

     

     

    Please let me know if you have any other concerns besides trying to access your QuickBooks Desktop account. The Community is always here to support you. Have a good one!

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