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June 3, 2024
Question

Company File Update doesn't work

  • June 3, 2024
  • 1 reply
  • 0 views

Hello,

We recently updated QuickBooks Enterprise 24 Desktop. It's now requiring us to update the company file. I tried it on one computer, left it running for 20+ hours but it still didn't finish. During the process there was nothing on the screen, just gray. Not even a progress bar. Other people need to use the computer so I had to cancel it. Then I left it running on another computer overnight it crashed saying there was not enough memory. It had 32GB, I don't know if it needs more.

 

My question is how long does this normally take? How much memory is required? Our company file is 2 GB. I avoid running it on the server computer because if it doesn't work then a lot of processes will be halted. The server has 64 GB. Will that make a difference?

1 reply

June 3, 2024

Run the Verify/Rebuild Data utility. Did you encounter any error message?

 

jn29Author
June 3, 2024

As soon as I open the file, it tells me to update. Can I run that without updating the file?