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T
TU2011
April 27, 2024
Question

Company File Won't Open After Recent Update

  • April 27, 2024
  • 2 replies
  • 0 views

Hello,

 

QB Enterprise user here. We have an issue where the latest update was downloaded and installed. When we tried to open the program, it tells us it has to update our company file. 

 

It just spins and spins. Will not update the company file. Yes, our file is large, but not the biggest ever. Right now, we've let it go for about 15 hours and it's still not working. Contacted support, and they also couldn't figure it out. They've sent us out to data services, but we're now two days- and we can't do any transactions. No ETA on when it will work. 

 

Anyone else have this type of issue? We NEED this to work soon. Can't do paychecks, transactions, or anything at all. 

2 replies

J
JamaicaA
April 27, 2024

Welcome to the Community space, TU2011.

 

I understand that you already updated your company file. We can perform some troubleshooting to get QuickBooks Desktop to work.

 

Before proceeding, review if the file type is in .QBW since you can't open other file types like backups (QBB) and portable files (QBM). Please also make sure it's not compressed or encrypted by following the steps below.

 

  1. Right-click the company file and select Properties.
  2. Click Advanced.
  3. Clear the Compress and Encrypt checkboxes.
  4. Tap OK.

 

Since your file is large, the report or several windows set to open automatically affects the performance. In this case, follow the steps below.

 

  1. Open QuickBooks Desktop.
  2. In No Company Open, select your company file. 
  3. Press and hold ALT on your keyboard and then select Open. Wait for the file to open before letting go of ALT. If QuickBooks asks you to sign in, release ALT and enter your password. Press and hold ALT again and select OK.

 

You can check out this article for the next instruction if the suggestion above works: Can't open your company file in QuickBooks Desktop. Otherwise, proceed to solution 3 to turn off hosting on your workstations.

 

I'm adding some resources below for additional resolutions:

 

 

Don't hesitate to get back to me with more concerns about opening your company file or navigating the program. I'll keep an eye out for your reply. Stay safe.

T
TU2011Author
April 27, 2024

This did not work. 

 

4
4Gal
April 27, 2024

@TU2011 

Can you open the sample file on your machine?

If the answer is yes, it is possible your company file is damaged. You can contact a 3rd party service provider to check your file.

T
TU2011Author
April 27, 2024

I can open a sample file

 

JaeAnnC
JaeAnnC
April 28, 2024

I appreciate you getting back to us, @TU2011. I'll put you in touch with our best help available so you can open your company file in QuickBooks Desktop (QBDT).

 

Since the issue persists after performing the troubleshooting steps, I recommend reaching out to our customer support team. This way, they can identify the root cause of the problem and initiate an investigation if necessary. 

 

You can reach out to them through this link: Contact us. Please check the support hours to ensure you get timely assistance.

 

Additionally, it's important to back up your company file so you can restore it anytime you encounter issues.

 

Keep in touch if you need further assistance about opening your company file. The Community team is here to help you every step of the way. Stay safe.

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