Question

Compatibility with new mac OS Ventura for QuickBooks Desktop for Mac 2021 version.

Forum|Forum|3 years ago
September 2, 2022
5 replies
0 views

Checking to see if there is any info on a timeline regarding the compatibility / update for QuickBooks Desktop for Mac 2021 with the new Mac OS coming soon, "Ventura"

Thanks

QuickBooks Desktop for Mac

Adrian_A

Hi Parcan64,

You can still install QuickBooks Desktop 2021 using the Ventura Mac OS. As long as the OS has the minimum Mac OS X v10.15.

You can check this reference for the detailed information on the compatibility: System requirements for QuickBooks Desktop for Mac 2021.

You can always visit our Help Articles page for more resources in managing your QuickBooks Desktop.

I'll be around whenever you have concerns with QuickBooks.

B

bdonovanw

It does run; however, there are some bugs present.

For example, when I click on the "Invoices" button in the ribbon, it opens a tab with the "Invoices" open but also opens 14 untitled, apparently empty tabs as well. If I click on any of these unnamed tabs, the window closes entirely. I can close the tabs, but only if I am careful to not move the mouse and accidentally click any of the unnamed tabs, which again closes the window completely.

This exact same behavior occurs with "Write Checks" (which opens 13 tabs, instead of 14), "Enter Bills" (which opens 9 tabs), and "Online Banking" (which opens a blank tab, then a tab with "Account Association," and then 3 more blank tabs).

The application still works, so far as I have used it anyway, it's just exceedingly annoying to deal with these spurious, empty tabs.

Version is 20.0.9.982 R10, which the updater says is the current version.

C

ChristieAnn 11

Hi there, bdonovanw.

Welcome to QuickBooks Community. I appreciate you providing detailed information about your concern. Let me discuss how Ventura works with QuickBooks Desktop for Mac. Then, troubleshooting steps to ensure that you can manage your transactions tabs in QBDT smoothly.

It looks like you have already installed the new macOS update and you are aware Intuit is now working on making sure supported versions of QuickBooks are compatible. You may experience some unexpected behaviors using drop-down menus, printing, and opening the entries tab. We don't have an exact date for when our updates will be available but we are working hard to get them out as fast as possible.

For now, I also suggest running the Verify and Rebuild Data Utilities in QBDT for Mac. The Verify Data utility identifies any potential data damage problem that might've caused some unusual behavior like opening empty tabs. While the Rebuild Data utility repairs damaged data in your company file. Beforehand, you'll have to secure a backup copy of your company file.

To Verify data:

Go to the File menu.
Scroll down to Utilities.
Select Verify Data.
Click OK.

To Rebuild Data:

Go back to the File menu.
Choose Utilities.
Select Rebuild Data.
Click on OK when you get the message Rebuild has completed.

For further details, you can open this article: Verify and rebuild data in QuickBooks Desktop for Mac.

Lastly, I'm adding this article to further guide you in effectively managing your business using QBDT for Mac: Help guide for QuickBooks Desktop for Mac. It contains topics about accounting, banking, and how you can manage various entries, and payments.

Let me know if you have other questions related to QuickBooks. I'm always free to help you whenever you need my assistance, bdonovanw. Take care and stay safe always!

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robbosir

Doesn't Apple have pre-release versions of their new OSs that they seed to developers so developers can be sure their software is compatible "when" the new OS comes out???

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GK5919

Yes, they do, however, generally speaking it seems that Quickbooks doesn't allocate the resources necessary to prepare for the launch and desktop users suffer as a result...case in point a few years ago when my desktop version was incompatible for over a month during the crazy holiday sales period.

R

robbosir

Yeah, I was being sarcastic. I do IT for a living. From what I understand, QuickBooks 2021 revenue was under $13 billion so I could see how allocating resources to keep their flagship product current might be difficult.

R

robbosir

I'm running R10 on my Mac and a QuickBooks update appeared when I launched it this morning but I declined. Later when I had time to run the update I told QuickBooks to check for updates and it said I was current. Sounds like they released an update, realized it was buggy and removed it. "QuickBooks 20.0.9.982 R10 is currently the newest version available." says QuickBooks 2021 Desktop Mac .

I

IntuitBrooks

Yep. We released an update for Ventura, discovered there was a bug with files that use the RMSD window (the "reconcile" window for e-Invoice payments where you download them from the server to have the paid ones entered into your QB file). We then pulled the release to fix it.

Its been fixed and tested and I'm hoping the update will go out today. Its just a matter of getting everything signed, notarized, and other processes that can sometimes fail and cause delays. You only see the update notification on launch. You can launch QB without opening a file by holding down the option key (I think its the option key).

As far as the bits about "Apple providing pre-release versions so developers can test it" - yes, they do that. And they need testing! Its not like the release the master release candidate, fully formed, months in advance. We get to test Apple software that is full of bugs for months and we submit bug fix requests and meanwhile try to find work arounds for issues as we never know when Apple will decide a version is "final". We got a week's notice this time. But we were ready... except for this bug that slipped through.

Even though we have the fixes in time we still have to test it. On all versions that are supported (2020 through 2023 currently). On all macOS versions that are supported for each QB Mac version - its a large list. And there are tens of thousands of tests. It takes time. Things aren't helped by two different CPU types (Intel and M1) and by limitations on VMs on M1s (Apple only allows two).

But.. no one facing an issue or waiting for compatibility ever really cares about this. All you care about is getting the bug fix and the Ventura compatibility. We are working hard on that and it should be available very soon. But in general its wise to hold off on the newest macOS version until you've verified the software you are using supports it.

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bdonovanw

Although I can empathize with the "developer's lament," it is hardly Apple alone that does this. Every software developer that themselves has third-party developers does exactly the same thing, Intuit included. Intuit has not, and never will, hold back releasing a new version or update to a software product like QuickBooks just so that their third party integrations and other toolmakers can build against the release version. They release GM RCs with a small amount of lead time to shakedown major regressions and give those third parties a little headway, but the release timeframe is based on Intuit's needs, not those of third parties.

B

bdonovanw

I was notified today when opening QB2021 that there was an update available, which listed itself as R12. Updating to this version finally fixed the extraneous empty tabs issue that had been going on before.

In the update window, there is a link to click on to get the changelog; unfortunately, the page it links to has still not been updated since R10's release, and so all information regarding the R11 and R12 updates are not present on that page.

G

GK5919

Thanks for your update. Is R12 working properly for you? I've been waiting to see when the bugs are fixed so that it is safe to update to OS Ventura (I had a nightmare experience with Big Sur that is burned into my memory).

M

myashus

It's the beginning of February now. Have all the major issues been addressed yet? Printing crashes? Extra tabs etc? Would like to update my Mac to Ventura, but not if there are still any issues. What's the latest word? especially on the print crashing issues?

C

CABC

I cant print invoices with the new sonoma os update, need someone to call me [removed]

[removed]

AldritchM

Hello there, @CABC.

I understand that you're currently facing challenges with printing invoices after the Sonoma OS update. To receive the necessary guidance and support, I recommend contacting our live support to add your account to the affected users list. By providing your contact information. Just the investigation number INV-93599 to be notified through email.

Here's how to contact us:

Go to the Help menu and select the Search tab.
Then, click Contact Us.
Then, enter a brief description of your concern and select Continue.
Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

You may check this article to learn how to set up your print settings so you can print checks. You can check this article: Configure your print settings for printing checks in QuickBooks Online.

Please do not hesitate to contact me if you have any additional inquiries. I am here to assist you at any time.

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