complaint

I don't know where else to do this, or how else.

I am beyond angry and frustrated. If there is any other software that does what QB does, we will find it and leave. The level of incompetence and inattentiveness, partnered the capacity to hold payments which have been made to us, is beyond comprehension and borders on negligent. We need this solved!!! 

We are a relatively small business. A substantial part of our work is political, so during the political cycle (which is now in our state), we move a lot of money between vendors, clients, and our bank account. Essentially we are fronting or floating for our clients.

Through their own incompetence, QuickBooks is gatekeeping the transfer payments from clients. We have now spent a dozen hours on the phone with both customer service and tech (often both at the same time). We were promised this would be fixed last Saturday and it is now Tuesday, and the funds have not been released. This is our money. It was paid to us and we need it to continue to pay our vendors. This puts us in a very difficult position. And remember—THIS WAS A QB tech glitch, not our error. 

I truly don't know how to get this resolved. We've now spent hours in staff time (which I pay for) and we are now days behind in our payment schedule. 

THIS IS TOTALLY NOT ACCEPTABLE. Can someone please tell us how to get this resolved.