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intelm
December 19, 2023
Solved

Contact Melio QB Online Payments

  • December 19, 2023
  • 1 reply
  • 0 views
I urgently need to contact Melio QB Online Payments. The help function on the webpage sends me to a robot that will not allow me to chat with a live person and just keeps giving links to articles. The articles says to contact via chat/ email. Chat is an unhelpful robot....no response to emails sent.
Is there a phone number to get in touch with them? QB support claims that QB Online Bill Pay is provided by Melio, thus they cannot help me. It is very urgent that I make contact with the QB Melio support.
Best answer by 4Gal

Any specific concern? They have discountinued the Billpay feature power by Melio since 2 weeks ago. You may consider the following steps to contact Melio

1. Sign up for a free Melio account to integrate with QBO

(link removed by moderator)


2. Pay one of your bills of $200 or more to verify your account. You can get $100 cashback to pay your first bill.

(link removed by moderator)


3. Contact Support from your Melio dashboard and prepare your problematic Payment ID.

 

1 reply

4
4GalAnswer
December 19, 2023

Any specific concern? They have discountinued the Billpay feature power by Melio since 2 weeks ago. You may consider the following steps to contact Melio

1. Sign up for a free Melio account to integrate with QBO

(link removed by moderator)


2. Pay one of your bills of $200 or more to verify your account. You can get $100 cashback to pay your first bill.

(link removed by moderator)


3. Contact Support from your Melio dashboard and prepare your problematic Payment ID.

 

K
Kurt_M
December 19, 2023

Hello there, @intelm.

 

We recognize the urgency of this matter, and this isn't what we want you to experience. Upon checking here on our end, the only way to contact Melio support is through the Help button or through sending an email directly to Melio. Rest assured, once they've reviewed your email. They'll get back to you as soon as possible to help you with your concerns.

 

Furthermore, we recommend going through the Pay bills with Bill Pay Powered by Melio section inside this article to see Melio's general and supporting information: Check which Bill Pay you are using in QuickBooks Online.

 

Feel free to visit the Community space if you have other additional QuickBooks-related queries or need assistance managing integrations. We'll make sure to be around to help you right away. Keep safe.

S
shaner13
February 2, 2024

This is not true. Melio support cannot help with QB integration. After the full integration, they stopped allowing my company to pay bills, even though I did so for years on the Melio platform alone. After QB integration, they have now blocked me from paying bills. I contacted Melio support. They refer you to Melio Compliance, which hasn't answered a single email in over 3 weeks. Once you have Bill pay powered by Melio, your QB is hijacked and you cannot switch back to QB Bill Pay or any other option. QB support says I have to get Melio to disconnect it. I have removed the Melio app from QB, I have disconnected the QB sync in Melio, and I have tried to close my Melio account and delete it from existence. None of this has worked. Removing the sync doesn't work. Melio will not close my account without going through Compliance, which again is non-existent and will not reply to anything you send their way. There is no telephone number, there is no reply to emails, there is no chat feature for Compliance. Once you are connected, your ability to pay bills through QB is eliminated.

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