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T
TR94
September 18, 2023
Question

Converting an ‘Expense’ to a ‘Bill Payment’ - No Longer Working

  • September 18, 2023
  • 2 replies
  • 0 views

This issue started about a month ago. Up until then, I could go in and open a recorded Expense, click ‘Add’ to apply it to an open Bill I had with that vendor, and it would convert that Expense to a Bill Payment (see https://www.youtube.com/watch?v=nH7xRvJ3-M8 as an example).

 

This is no longer working. Instead of converting the Expense to a Bill Payment, it creates an entirely new transaction, and I am then left with a Bill, Bill Payment, and an Expense, instead of just the Bill and Bill Payment.  I’ve spoken numerous times to QB Support and have been told there is an open investigation into this, however, it has been going on since mid-August. Is it normal for system glitches to take this long to fix?

    2 replies

    M
    MadelynC
    September 19, 2023

    I recognize the inconvenience you've experienced regarding converting an expense to a bill payment, @TR94. I'm here to share why it takes time to fix system glitches.


    The time it takes to fix system glitches can vary depending on their complexity and the resources available to address them. In some cases, resolving issues may require extensive investigation, testing, and collaboration between different teams. Additionally, prioritization of bug fixes can play a role, as some situations may be considered more critical than others.


    While it's not uncommon for certain glitches to take longer to fix, it's important to maintain communication with the support team to stay updated on the progress. They should be able to provide you with more specific information about the investigation and an estimated timeline for resolution.


    You can check our support hours so you’ll receive responses quickly. Then, follow the steps below to connect with us:

     

    1. Sign in to your QuickBooks Online account.
    2. Go to the Help (?) menu.
    3. Select the Search tab, then click Contact Us.
    4. You can enter “Converting an expense to a bill payment is no longer working” in the field.
    5. Tap Continue.
    6. Click the Chat or Callback option.


    In the meantime, you may consider creating bill payments to settle your bills in the program. This way, you can make sure books are organized and accurate.

     

    When done, you can start categorizing your transactions to get them posted into the right accounts and ensure they match your financial statements.


    Please know that we appreciate your patience and effort. If you have any urgent needs besides converting expenses to bill payments, don’t hesitate to reach back out. We’ll always be here to assist you.

    J
    jamie312
    October 5, 2023

    Is there an update for this problem?

     

    I have expense transactions that are already cleared and reconciled that need to be linked to open bills. The only workaround I can see is to let QB create entirely new (duplicate) bill payments in order to clear the bill, force the new payment as cleared/reconciled and then delete the online-banking-matched original expense that was cleared/reconciled. 

      T
      TR94Author
      December 19, 2023

      Absolutely ridiculous Quickbooks. 4 months later and still not fixed. Now when I try and do this I receive an error ‘An application error has occurred while processing your request’.

       

      Not good enough. Please get your act together—paying $100 a month here for something that doesn’t even work right. This is a joke. @MadelynC  @ShyMae 

        Nicole_N
        Nicole_N
        December 19, 2023

        I can imagine how important it is to receive timely and effective support when needed, @TR94. 

         

        After checking our system, I've found an ongoing investigation regarding the reported error when paying bills. This indicates that other users are also encountering the same issue. Rest assured that our product engineering team is working hard to find a permanent solution at the soonest possible time.

         

        That being said, I suggest getting in touch with our QuickBooks Support team so you'll be added to the list of affected users. Once you're on the list, you'll receive email updates regarding the progress of the investigation or if a solution has already been found. You can reach out to the support team by following the steps below:

         

        1. Go to the Help icon in the top right-hand corner.
        2. Select Search, then press the Contact Us button.
        3. Enter your question in the box and hit Continue.
        4. Please choose the best way you'll want to reach out to us.

         

        Be sure to review their support hours so you'll know when agents are available. In the event you're unable to reach out to Intuit through your books, you can get in touch through our website.

         

        You may also want to visit these articles that tackle about paying bills in QuickBooks:  

         


         If you have additional questions or concerns about paying bills in QuickBooks, let me know by leaving a reply below. I'll be around to assist.

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