Question

Copy of canceled check in new QuickBooks Bill Pay

Forum|Forum|2 years ago
November 29, 2023
2 replies
0 views

Has anyone been able to get a copy of a canceled check (i.e. one that shows the back of the check to know who deposited it) with the new QuickBooks Bill Pay system? The payment detail page in QuickBooks shows the payment as completed but we have several vendors telling us they never received the check. There is no way in QuickBooks to see an actual copy of the check. We have been on chat and phone with customer support multiple times (sometimes for hours at a time) and cannot get an answer.

QuickBooks Online

R

rvrfrf

Thanks for getting in touch with the Community, KBurden.

I can certainly understand how an ability to obtain a copy of cancelled checks could be useful and have submitted a suggestion about it as of today.

You can also submit your own feature requests while signed in.

Here's how:

Use the Gear icon, then go to Feedback.
Enter your suggestion(s) in the Have feedback? window.
If necessary, attach a file with your Camera icon.
Select Next.

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates webpage.

I've also included a detailed resource about working with QuickBooks Bill Pay which may come in handy moving forward: Learn about QuickBooks Bill Pay

I'll be here to help if there's any questions. Have a great Wednesday!

K

KBurdenAuthor

I have submitted this in QuickBooks through the feedback option multiple times.

4

4Gal

@KBurden

You should consider having a free billing management app to integrate with QBO. For standard checks, they are not able to provide proof of receipts because there is no tracking on these types of checks. Buy you should consider their another option sending highly sensitive checks as expedited. This will provide you with a tracking number to verify when the check has been delivered.

P

PGARCIA111491

Dear QuickBooks;

Ref: "Copy of canceled check in new QuickBooks Bill Pay"

If QuickBooks cannot provide proof of delivery from the receiving bank (copy of the check) then the QuickBooks Bill pay system is rendered useless. I may be out $2,000.00 as a result.

If you have any questions, please feel free to contact me. I will not be using Bill Pay until this issue is remedied.

Pat Garcia

Huntington Beach, CA