Could not connect to Payal and Bank

I appreciate you taking the time to communicate your challenges in connecting with your bank, Bryan. Dealing with these setbacks can be overwhelming. I can walk you through how to connect your bank directly to QuickBooks Online (QBO).

You received the wrong credentials error since PayPal is only intended for PayPal accounts while Mercury Bank is a different institution. Therefore, you'll need to connect your bank directly to the Bank Transactions page.

To begin with, please log in to your bank website using another browser and check if you can sign in to your account. You can also check if there are alerts or notifications. If none, copy the URL and paste it to QuickBooks.

Here's how you can connect your bank account in QBO.
 

1. Go to Transactions, then select Bank transactions.
2. Click Link Account. If it is your first time, you'll see Connect Bank instead.
   
   
   
   
3. Enter the URL in the Search field, then select the bank.
   
   
   
   
4. Provide your Sign info in the Login and Password fields, then select Continue.
   
   
   
   
5. Select the account you want to connect and date to pull transactions from the designated dropdown. Then, select Connect.
6. Choose the appropriate account type on the Account type dropdown, then click Connect.
   
   
   
   

Once your transactions are downloaded to QBO, categorize them for a better experience. You can set up bank rules to automate this reviewing process.

If you need some help managing your transactions, check out QuickBooks Live Expert Assisted. Our team of experts can share relevant insights in organizing your business finances to keep your book accurate.

By setting up online bank feeds, you can automatically download transactions. Let us know if you need further clarification. I'm still here to back you up.

Hi bryan1811.

Thank you for taking the time to share the error you're encountering with QuickBooks Online (QBO) as you try importing your Paypal transactions via your bank. Error code 590 typically indicates an unexpected issue at your bank's end.

For now, we suggest waiting a few hours to see if the issue resolves on its own. Afterward, you can try reconnecting your bank to see if that clears up the error.

In the meantime, you have the option to manually upload your Paypal transactions into QBO.

Here's a quick guide on how to do it:

1. Navigate to Bank transactions.
2. Click on the Link account dropdown and choose Upload from file.
   
   
   
   
3. Select Drag and drop or select files, then find the file you downloaded from your bank and click Continue.
4. From the QuickBooks account dropdown, choose the account where you want to upload the transactions and hit Continue.
5. Follow the on-screen instructions to ensure the columns from the file match the correct fields in QuickBooks, then click Continue.
6. Select the transactions you wish to import and press Continue.
7. Confirm your choices by selecting Yes and then choose Done.

If the issue with the error code persists after a few hours, we recommend getting in touch with our live support team for further assistance.

Here's how to contact our support team:

1. Log into your QBO account.
2. Click on the (?) Help button at the upper right corner, then select the Search tab.
   
   
   
   
3. Type 'support' into the search box.
4. Scroll down and click on Contact Us.
5. Choose either Chat or Callback.

Please remember, our support team is available from Monday to Friday, 6 AM to 6 PM PST, but if you have an Advanced subscription, our support team is accessible any time.

To learn more about other error codes, you can visit this article: Fix bank errors 355, 580, or 590 in QuickBooks Online.

Thank you for teaming up with us on this, bryan1811. Should you have any other concerns or clarifications related to error codes, our team is just a message away ready to assist you. Your confidence in our service means everything to us, and we're committed to getting this resolved.