Question

Crashing to Desktop when trying to verify, rebuild, or condense data

Forum|Forum|2 years ago
October 9, 2023
2 replies
0 views

Hi everyone,

I have a massive file 1.3 gb that has not been archives since 2014. So i am trying to run a condense data for period before 1/1/22 to get a much smaller file and speed things up. I closed all users, copied the file to my local machine and ran a verify first to ensure the data was intact. Crash to desktop, no error. Ran all quickbooks updates (2023 enterprise) and tried again, same result. I tried condense without verify, same result. Thinking maybe it is data issue I ran a rebuild, again same result. I went into event viewer to see the error and got this:

Faulting application name: qbw.exe, version: 33.0.4006.3302, time stamp: 0x64e655f7
Faulting module name: txncore.dll, version: 33.0.4006.3302, time stamp: 0x651c45a7

Any ideas on how to troubleshoot or fix this? The file is painfully slow so I know it needs to be condensed but I cannot make it past 1st base here!

QuickBooks Enterprise Suite

Fiat Lux - ASIA

I believe your company file is corrupted. Try running QB ToolHub to fix your file or chat Support team to check it. Another option, ask a 3rd party service provider to fix your file.

AlcaeusF

Hi there, ivan.

I'm here to help fix the issue you're having when performing verify/rebuild and condensing your QuickBooks Desktop (QBDT) company file.

I agree with what Fiat Lux - ASIA mentioned above. Additionally, there are several other potential factors that could be causing your QBDT to crash while performing those tasks. Some of these include:

Your company name may be too long
You may have a damaged or missing QBWUSER.INI file
You may have corruption on your hard drive
Your program files or QBDT installation may be damaged
You may have a damaged Windows operating system

To isolate this, let's run the QuickBooks Tool Hub. This tool will help fix common errors or issues in QBDT. Here's how:

Close QuickBooks.
We recommend you download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
Open the file you downloaded (QuickBooksToolHub.exe).
Follow the on-screen steps to install and agree to the terms and conditions.
Once finish, double-click the icon on your Windows desktop to open the tool hub.

After that, run the Quick Fix my Program in the Tool Hub. Here's how:

In the QuickBooks Tool Hub, select Program Problems.
Select Quick Fix my Program.
Start QBDT and open your data file.

If the same thing happens, check out this article and proceed to Solutions 2 and 3 for more troubleshooting steps: Fix issues when QuickBooks has stopped working.

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

Please leave a comment below if you have follow-up questions about this or anything else. I'm more than willing to assist. Take care.