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A
azacdoc
December 19, 2023
Question

Creating a new company but password field won't accept any characters.

  • December 19, 2023
  • 1 reply
  • 0 views

I'm creating a new company and where it wants me to insert the email address, it's dark blue and won't accept anything in the field.  I can't do anything until something is there as it's a required field.  Everything else appears to be fine.  I just can't add the email address and move along with the installation.  Ridiculous!

1 reply

4
4Gal
December 19, 2023

Which QB Desktop year version do you have?

Can you access your CAMPS as the Primary Contact and find your license code there?

A
AileneA
December 19, 2023

Hi there, azacdoc. 

 

I'm sorry you're encountering an issue adding the email address and password field while creating a new company. 

 

To better assist you, please provide some additional details. Aside from dark blue, and won't accept anything in the field. Did you receive any error messages when you attempted to enter the email address and password? If so, what do they say? Also, have you tried entering various characters, including letters, numbers, and special symbols, to see if they are accepted? 

 

Any additional details you can provide would be greatly appreciated. With this information, I can give you the best possible solution. Please provide further details or screenshots of which part or window you have difficulty entering your email address. This will help me understand your situation better. Have a great day!

A
azacdocAuthor
December 20, 2023

No error shown.  The field is really just dark gray and won't allow me to enter the admin password so I can't create a new company.  Nothing else to report about it.  

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