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S
Scottman
February 22, 2024
Question

Credit Card Dates Change After Entry On QB for Mac

  • February 22, 2024
  • 1 reply
  • 0 views

I'm entering credit card charges from 2023 on QB2024 for Mac. When I enter the correct date and tab out of the date field the date arbitrarily changes to another date. I can not figure out why and have looked at my date formats to ensure there is no issue. It's not consistent across all entries and is very frustrating. Any help would be greatly appreciated.

1 reply

R
ReymondO
February 22, 2024

Hey there, @Scottman.

 

I'd be glad to share with you some troubleshooting steps to help rectify the issue and record your credit card charges. To start with, let's run the Verify and Rebuild tools to find the most common data issues in your company file and fix them. 

 

Here's how to verify your company file data:

 

  1. Go to the File menu, then select Utilities.
  2. Click Verify Data and select OK to close all windows. If you see “Your data has failed the integrity check” you need to rebuild your file.

 

Once you've verified your data, you can rebuild your company file to address any errors or data damage that's been identified. Simply follow the instructions in the "How to rebuild your company file data" section for further guidance: Verify and rebuild data in QuickBooks Desktop for Mac.

 

Before you begin, be sure to backup your company file.


To learn what's new and improved in the latest updates to QuickBooks Mac Plus 2024, you can check this article: Release Notes for QuickBooks Mac Plus 2024.

 

If you have any additional questions about recording credit card charges in QuickBooks for Mac, feel free to ask in this thread. I'm here to help you further.

S
ScottmanAuthor
February 22, 2024

Reymond,

Thanks for the quick response. I ran the verification with no errors found. A rebuild was not done. I then entered more data and found the problem remains.

 

Any other thoughts?

 

Thanks, again.

A
AileneA
February 22, 2024

Hello, Scottman.

 

I appreciate you for following the troubleshooting steps shared by my colleagues above. Since the issue persists, I suggest reaching out to our customer support team. They have the tools to open your account and are equipped to handle various issues and provide detailed solutions to your problems. 

 

Here's how:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. Choose either to chat with us or Have us call you.

 

I want to help you make the most out of QuickBooks for your business. To manage your account, check out related articles here: View all help QuickBooks for Mac US. 

 

For future reference, I’ve added these articles in case you’ll want to pull up some reports in QBDT that can give you a snapshot of your business: 

 

 

You can always reply or contact us again if you need anything else to help with your QBDT for MAC-related tasks. We're always here to guide and assist you whenever you need help. Keep safe always, and have a good day!

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