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brandy1
October 3, 2023
Question

Credit Card Processing Errors does not work in Chrome. The buttons do not work, when the box is checked and "Try again" is clicked, the timer goes but nothing happens.

  • October 3, 2023
  • 1 reply
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Credit Card Processing Errors does not work in Chrome.  The buttons do not work, when the box is checked and "Try again" is clicked, the timer goes but nothing happens.  I had to use Edge to access this page.  

1 reply

S
SirielJeaB
October 3, 2023

Hello, brandy1! We greatly appreciate your ongoing participation in the Community space. We want to assure you that experiencing runtime problems that can disrupt your business activities with QuickBooks is not our intention. Our goal is to help you resolve your concern promptly.

 

We sincerely appreciate your decision to entrust QuickBooks Online (QBO) with the management of your business operations. We understand the significance of efficiently utilizing Credit Card Processing for your business. Occasionally, QuickBooks may exhibit unusual behavior due to browser-related issues. In such cases, you can resolve the problem by following some basic troubleshooting procedures.

 

To begin, log in to your QuickBooks account and attempt the activity again using a private browsing window. The keyboard shortcuts are as follows:

 

  • Safari: Command + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Sh

 

If this approach proves successful, you can switch back to your regular browser and proceed to clear your browsing history. Additionally, we recommend trying a different supported browser, as the version of QuickBooks you are currently using may be experiencing a temporary malfunction.

 

You may want to learn how to receive the most recent transactions from your bank and credit card accounts as well as how to handle your credit card processing. Please refer to the following articles:

 

 

Please keep us updated on any other challenges you may encounter with QuickBooks, brandy1. The Community is always ready and willing to assist you, and we wish you great success in your business endeavors. Take care, and have a wonderful day ahead!

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