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mrsstoll
September 21, 2023
Question

Credit Memo Issue

  • September 21, 2023
  • 1 reply
  • 0 views

We are a small CDL School and my boss receives most student payments at the time the student comes in for the lesson, so we normally give them a sales receipt for payment. But this last student he overcharged by 10 hours and wanted to issue him a new sales receipt showing that he applied 2 hours of credit to that sales receipt as form of payment. Since the first one was never recorded as an invoice but rather a sales receipt is there a way to do this to keep our records straight?

1 reply

E
Ethel_A12
September 21, 2023

Hello there, @mrsstoll.

 

I'll help you give your student a refund or a credit and record it in QuickBooks Desktop.

 

You can create a credit memo or refund check. Follow the steps below.

 

  1. Go to the Customers menu. Select Create Credit Memos/Refunds.
  2. From the Customer:Job drop-down, choose your customer.
  3. Type in the items you're giving a credit for, then hit Save & Close.

 

Once done, you can choose from the following to handle the credit.

 

  • Retain as an available credit.
  • Give a refund. You can issue a refund in cash or check.
  • Apply to an invoice.

 

For the detailed process of each option, you can read this article: Give your customer a credit or refund in QuickBooks Desktop for Windows. Go to Step 2 and check each way.

 

Finally, I'm also sharing these guides to understand your QuickBooks Desktop reports and how you can customize them:

 

 

Feel free to click the Reply button below if you have questions about giving a refund or credit memo. I'm always here to help. Have a great day.

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