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A
AFAdv
December 19, 2024
Question

Cursor jumping selecting amounts during paying bill and reconciliation

  • December 19, 2024
  • 1 reply
  • 0 views

When selecting bills to pay, when you have many invoices and need to scroll up and down, the curser jumps around rather than staying on the line that you want to pay. I have tried clicking on different spaces on the line, in line with the amount but it true when reconciling. 

1 reply

A
AdonL
December 19, 2024

On-time payments contribute to the overall growth of your business, AFAdv. Let's work together to resolve the cursor malfunction so you can pay your bills promptly.

 

We appreciate you notifying us about the pointer problem, especially when dealing with multiple invoices in QuickBooks Accountant Desktop. To help you set this right, we recommend updating your QuickBooks version to its latest release. This step ensures you have the most recent components and fixes to resolve challenges like this.

 

Here's how:

 

  1. In the Help menu, choose Update QuickBooks Desktop.
  2. Click the Update Now option and hit Get Updates.
  3. Once it's finished, close and open QuickBooks again.
  4. Once prompted to install, hit Yes 
  5. After that, restart your computer.

 

If the issue persists despite updating the program, run QuickBooks ToolHub to help diagnose and resolve this unusual behavior. It consolidates multiple tools into one convenient application, making it easier to address problems efficiently.

 

To begin with, kindly follow these steps:

 

  1. Install the QuickBooks Tool Hub.
  2. Open the file (QuickBooksToolHub.exe) and follow the on-screen steps.
  3. Once complete, locate and double-click the QuickBooks Tool Hub icon on your Windows desktop to open it.
  4. Select Program Problems and click Quick Fix My Program.
  5. Start QBDT and open your data file.

 

If the situation continues, proceed with the second solution:

 

  1. Go back to the Program Problems section.
  2. Select QuickBooks Program Diagnostic Tool. Allow the tool to run its diagnostic process.
  3. When done, restart your computer and relaunch QuickBooks.

 

Refer to this article to continue with solution three: Fix issues when QuickBooks has stopped working. I'd also recommend contacting an IT professional to guide you diagnose challenges and ensure your system runs smoothly.

 

On the other hand, I've added this article containing a complete list of workflow and other vendor-related transactions: Accounts Payable workflows in QuickBooks Desktop (QBDT).

 

Avoiding late fees maintains strong vendor relationships. Count me in if you need additional assistance managing bills in QBDT or other QuickBooks-related concerns. We're always ready to assist again.

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