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cperdomo-fernandez
September 12, 2023
Question

Custom Fields

  • September 12, 2023
  • 1 reply
  • 0 views

I added a custom field called "Vendor Type" which I have used several times before, but the list of options no longer appears to select from when entering a new vendor or editing an existing vendor. We recently integrated QBO with Bill.com. Could that have affected custom fields in any way? What could be the reason the options are no longer available to choose from?

1 reply

JaeAnnC
JaeAnnC
September 12, 2023

I appreciate your diligence in bringing up this issue, @cperdomo-fernandez. I'm here to provide some information regarding the difficulty you're facing when trying to access custom fields in QuickBooks Online (QBO).

 

As per checking, there is an ongoing investigation into the matter of custom fields not appearing on all vendor transactions. We fully acknowledge the urgency of resolving this issue promptly. Please rest assured that our engineering team is actively taking steps to implement a solution.

 

In the meantime, I recommend reaching out to our customer support team to ensure you're included on the list of affected users. Doing so will enable you to receive email updates concerning the progress of the investigation. To do that:

 

  1. Go to the Help icon and choose the Search tab.
  2. Select Contact Us.
  3. Describe your concern and select Continue.
  4. Choose between Chat with us and Have us call you.

 

Furthermore, you can use custom fields in different ways to track what matters most to you. I'm sharing this article to help you utilize them in reports so you can get a comprehensive understanding of your company's performance: Use custom fields in reports in QuickBooks Online Advanced.

 

Please feel free to return to us anytime whenever you have any follow-up questions or concerns regarding custom fields. The Community is here around the clock to offer further assistance. Stay safe.

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