Skip to main content
O
Olha Fesko
March 26, 2020
Solved

Custom Fields managing options disappeared in QBO

  • March 26, 2020
  • 1 reply
  • 0 views

Hello, dear Community!

As you can see from the screenshot, I was able to create a Custom Field in QuickBooks Online. It's working alright, but I wasn't able to do anything with it since creation. Nor to create another one. There are no options where they are supposed to be.

I  wonder if it's a matter of access levels? Or whatever else?

Help me, QBO Community. You're my only hope. 

 

Best answer by GlinetteC

I appreciate the steps you've tried to resolve the issue, Olha Fesko.

 

The steps provided by my colleague must resolve this issue. Since it persists, I would suggest reaching out to our Customer Care Support Team. They have available resources to look into your account and can further investigate this.

 

Here's how to contact them:

  1. Go to Help.
  2. Click Contact Us.
  3. Enter getting an error message, "managing custom fields option" as your concern.
  4. Click Let's talk.
  5. Choose either to Start messaging or Get a callback.

You can also check our support hours to make sure your concern is address on time.

 

Please let me know if you have any other related concerns with navigating QuickBooks. I'm always here to help.

1 reply

M
Maybelle_S
March 26, 2020

Hi, @Olha Fesko.


Let's perform some browser troubleshooting steps to isolate this for a possible browser-related issue.

 

Please access your QuickBooks Online account through an incognito browser. Check the keyboard shortcuts below based on the browser you're using.

  • Google Chrome: Ctrl + Shift +N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If this works, it means that you need to clear your browser's cache to offload some data from your browser. This way, your browser would get optimized and we'll be able to permanently fix the issue.

 

Also, you can use another supported browser as an alternative.

 

If you have any other questions, feel free to comment below. We're always here to help you.

 

O
Olha FeskoAuthor
March 26, 2020

Hi, @Maybelle_S 

Thank you for your answer. Unfortunately, your suggestions didn't help.

I've just tried accessing QBO through an incognito Chrome. Cleared cache. Installed Firefox and tried it (the usual way and incognito too).  

Nothing. 

Also, I just realised that I have a little logo "New" near the Custom Fields in the main menu. No idea if it matters, it's just I don't see such a logo in the first video of this tutorial: https://quickbooks.intuit.com/learn-support/en-us/sales-orders/create-add-and-edit-custom-fields-in-quickbooks-online-advanced/00/27842

G
GlinetteCAnswer
March 27, 2020

I appreciate the steps you've tried to resolve the issue, Olha Fesko.

 

The steps provided by my colleague must resolve this issue. Since it persists, I would suggest reaching out to our Customer Care Support Team. They have available resources to look into your account and can further investigate this.

 

Here's how to contact them:

  1. Go to Help.
  2. Click Contact Us.
  3. Enter getting an error message, "managing custom fields option" as your concern.
  4. Click Let's talk.
  5. Choose either to Start messaging or Get a callback.

You can also check our support hours to make sure your concern is address on time.

 

Please let me know if you have any other related concerns with navigating QuickBooks. I'm always here to help.

    Terms & ConditionsAccessibility statement