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S
stretchnmove
January 22, 2024
Question

Customer and Leads”overdue in orange”

  • January 22, 2024
  • 1 reply
  • 0 views

Immediately after the last App Update, 

Under “customer and leads”,

many customers are showing “OVERDUE” in Orange next to their names. Everything was normal in “customers and leads” before this UPDATE.
Go to invoices and NO ONE IS OVERDUE. 

Go to QuickBooks in a browser and no one is Overdue: 

What is going on?

1 reply

A
AbegailS_
January 22, 2024

Thanks for posting here, @stretchnmove.  If the application isn't working properly, performing the recommended basic troubleshooting steps will resolve the issue. We can clear the app's data , as this can help address various types of errors within the system.

 

Here's what you need to do:

 

  • Android - Press the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
  • iOS - Select the menu at the top right, then choose Help & Feedback. Then, select Refresh Data and Refresh.

 

If the problem persists, uninstall and reinstall the app to ensure the QuickBooks features are updated. 

 

Check these links for more details:

 

 

You can also visit this page to know more about how to download the QuickBooks Online mobile app. 

 

I'm only a post away if I can be of additional assistance. I'm always here to keep helping.

S
stretchnmoveAuthor
January 22, 2024

Thank you for the reply,

 

none of those options have worked. 
Again, in The App under “CUSTOMERS AND LEADS”…

there is an orange “OVERDUE” next to many customers, Ranging from 5 days to 60. This appeared immediately after THE LAST APP UPDATE FOR QuickBooks accounting.

NO ONE  is overdue in my INVOICES section. This was a glitch on The QuickBooks side. Period. Maybe someone put the wrong code in the App or something. I asked for this to be resolved immediately after the last App update and nothing so far. 

Nicole_N
Nicole_N
January 22, 2024

I can see that you did everything you could to fix the issue, @stretchnmove, and I appreciate you for that.

 

It's unusual to see overdue invoices listed for your customers when they don't have any outstanding payments. Since the issue remains even after doing the troubleshooting steps given by my peer above, I recommend reaching out to our Phone Support team for further investigation. They can initiate a screen-sharing session so they'll be able to see or review the customer and lead records in your QuickBooks account. This is to ensure that all the necessary information is up to date, including contact details and payment terms.

 

Here's how you can contact them:

 

  1. Sign into your QuickBooks Online (QBO) company.
  2. Go to the Help icon in the top right-hand corner.
  3. Select Search, then press the Contact Us button.
  4. Enter your question in the box and hit Continue.
  5. Choose the best way you'll want to reach out to us.

 

They can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

 

You'll want to visit this article to learn how to make quick changes to invoice templates and personalize them: Customize invoices on the QuickBooks Online mobile app.

 

Keep us posted on how it goes. Leave a reply below if you have other concerns regarding your customer's invoices. We'd be glad to help you again.

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