Customer Credit Card Statements - My company name wrong!

We are committed to have this sorted out to reflect the correct name of your company, Nicole.

We also deeply regret hearing about your encounter with our support team. Ensuring the accuracy of your company details is crucial for building and upholding customer trust in your business.

You can actually log in to your Merchant account and check or update the name of the business. Here's how: 

1. Log in to your merchant account here: https://merchantcenter.intuit.com/.
2. Click Account and select Account Profile.
3. Proceed to the Account Holder/Business Information section, then click Edit if the name is wrong.
4. Type in the required information and click Submit.

Here's an article about this process for more details: Update Business and Account Info for QuickBooks Payments.

If the information is already accurate, I would suggest reaching out to our customer support once more. I am aware that you've previously contacted them several times regarding your company name. However, they are the right team capable of taking a look at your account and exploring alternative solutions to ensure this matter is resolved.

Here's an article on how to reach out to  them: Contact Payments or Point of Sale Support.

For additional guidance and references about managing QuickBooks Payments account, I'd also like to share these with you: 

• Verify Your Principal Officer and Business Identity for Payroll or Payments Accounts
• Access and Manage Your QuickBooks Payments Account

You can always drop the Community anytime you have other questions and inquiries. The QuickBooks Team is readily available to offer additional assistance whenever you may require it.