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shelleycox
October 19, 2023
Question

Customer Credit Discrepancies

  • October 19, 2023
  • 1 reply
  • 0 views

I have a customer account that does not sync with the customer balance.  The customer balance in the customer list is correct at $179.50 credit.  However, if you add the credits in each of the accounts for that customer, the credit totals to $213.90 giving the customer an additional $34.40 in credit.  I ran the utility fix hoping that would fix the error, but it did not.  Are there other suggestions I can do to correct this discrepancy.

 

1 reply

G
GlinetteC
October 19, 2023

I appreciate your effort to resolve the discrepancy issue, vsbell206. I'll share additional steps to fix the problem.

 

To ensure accuracy, I recommend running a report that allows you to review all credits of the customer's account. This will help you double-check and verify the credit information. 

 

  1. From the Reports menu, select Customers and Receivables.
  2. Pick Transaction List by Customer.
  3. From there, you can verify the credit information.

 

Once verified and the same results, let's run the QuickBooks Desktop Tool Hub to fix common issues. Here's how:

 

  1. Close QuickBooks.
  2. Download the latest version (1.6.0.3) of the QuickBooks Tool Hub. Save the file in a location that is easily accessible, such as your Downloads folder or Windows desktop. Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
  3. Open the downloaded file (QuickBooksToolHub.exe).
  4. Follow the on-screen instructions to install the tool hub and accept the terms and conditions.
  5. Once the installation is complete, double-click the icon on your Windows desktop to launch the tool hub.

 

Moreover, you have the ability to personalize your report by adding specific details that are of utmost importance to you. For detailed guidance, please consult this article: Customize reports in QuickBooks Desktop.

 

If you require further assistance managing customer credits or related matters, reply to this thread. I am here to support you at any time.

S
shelleycoxAuthor
October 23, 2023

I followed your instructions but it did not fix the problem.  Is there a way to see past transactions using existing credits.  I am thinking this has something to do with telling the system to use credits and perhaps there was a glitch somehow.

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