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April 2, 2025
Question

Customer Credit made when Journal Entry entered for Inventory Product Giveaway

  • April 2, 2025
  • 1 reply
  • 0 views

I followed the following instructions and it created a credit for my dummy customer.  How do I pay the invoice without having a credit showing? I have scoured the help section to no avail.

https://quickbooks.intuit.com/learn-support/en-us/help-article/physical-inventory/write-inventory-items-given-promotional-samples/L6I0QUa94_US_en_US

 

1 reply

April 2, 2025

Hello there, @LSBookkeeping.

 

It's normal to see a credit memo under the dummy customer after creating the journal entry (JE). In the process, the amounts directly impact the credit side of the Accounts Receivable (A/R), resulting in a posted credit amount under the customer. 

 

Since we haven't received an actual amount for your promotional giveaway items, we will use the credit memo to apply against the invoice and close the transaction. Given that you have already created the invoice and the credit memo, let's proceed with the recording by following the steps below:

 

  1. Go to the Customers menu and select Receive Payments.
  2. Select the dummy customer from the Received From dropdown.
  3. In the Unused Credits box, click Apply Credits
  4. Check the Available Credits to apply against the invoice.
  5. Click Done.
  6. Finish the process by following the onscreen instructions.

 

To learn more about running reports, visit this resource: Understand Reports. It contains information on how to customize, memorize, and schedule reports in the program to gain insight into your financial health.

 

Should you need further assistance or have questions about managing promotional entries or memos, @LSBookkeeping, don't hesitate to post them in this thread. I’m always here to help. Have a good one!

April 4, 2025

Step 4 of the original instructions already has me apply the credit to the invoice.  Your reply does not solve the issue but attempts to duplicate step 4.  

This is what the customer is now showing after the GJE and Invoice being "paid" by the credit.