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whighfill
February 27, 2023
Question

Customer gets 2 emails when invoice is emailed QB Desktop

  • February 27, 2023
  • 1 reply
  • 0 views

When I email an invoice to a customer, two identical emails are sent every single time. QB Desktop Pro 2020. It's been doing this forever. Please help me make it stop, it's completely unprofessional looking for me.

    1 reply

    J
    JamesAndrewM
    February 27, 2023

    I understand how this may have caused inconveniences to you, @whighfill. I commend you for your patience regarding this.

     

    Allow me to share some guidelines you can perform to give a fix to this issue. You'll want to utilize the Verify and Rebuild Data feature in your company file. This is to help us determine if there are issues with your company data. Here's how:

     

    1. Choose Window then Close All.
    2. Verify Data. Choose File then Utilities. Select Verify Data. If you see:
    • "QuickBooks detected no problems with your data," no further action is needed.
    • A specific error message, there may already be an article for it. Try searching for it on our QuickBooks Desktop support site for specific instructions.
    • "Your data has lost integrity," indicates there is data damage in the file. Continue to the steps below to Rebuild Data to correct the problem.

     

    For detailed information about the steps, please visit this article: Verify and Rebuild Data in QuickBooks Desktop. 

     

    You can also visit this article to learn what to do when you're unable to send forms or emails using the QuickBooks email service: Unable to email transactions or send forms using QuickBooks email service.

     

    For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

      W
      whighfillAuthor
      February 27, 2023

      I have used the Verify Data and the result was no problems were detected. However, QB still sends two emails every time I invoice a customer. 

      Candice C
      Candice C
      February 27, 2023

      Good morning, @whighfill. 

       

      Thanks for coming back and letting us know what you tried. 

       

      Since you've already tried using the Verify and Rebuild data tool, I recommend contacting our Customer Support Team for further assistance. This may be a simple minor issue that could be causing this to occur. They'll be able to review your account with a screen share tool to see why this is happening. 

       

      1. Go to the Help menu. 
      2. Tap the QuickBooks Desktop Help option. 
      3. Click Contact Us hyperlink/button. 
      4. Enter your question and hit Let's talk. 
      5. Scroll down and pick to Get a callback. 

       

      It's that easy! 

       

      Keep us updated on how the call goes. We're always here to lend a helping hand. Take care! 

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