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CoriWGG
June 2, 2025
Question

Customer has received the same email 1,800 times in 2 days

  • June 2, 2025
  • 1 reply
  • 0 views

On Friday, at 3pm I sent an invoice to a customer through quickbooks online. It is now 1am Monday morning and this exact email has been sent over 1,800 times!! I sent others emails earlier in the day and this did not happen (this is a standard operating procedure for us and have never had an issue).  Our customer is furious. I called customer service on Friday afternoon at 4pm and reported the problem,  they said it is a known glitch and they would add us to the ticket. We still have not seen any fixes and I need to be able to tell my customer something in 6 hours when they call again. Please help us. 

1 reply

Nicole_N
Nicole_N
June 2, 2025

I understand the inconvenience caused by the repeated emails, CoriWGG.

 

Please reach out to our Live Support team again for further investigation. It's important to ensure that you are officially added to the list of affected users and receive continuous updates on the status of this case. Our support team will also be able to guide you on how to communicate effectively with your customer regarding this situation.

 

Here's how you can connect with them:

 

  1. Open your QuickBooks Online account.
  2. Go to the Help icon in the top right-hand corner.
  3. Select Search, then click the Contact Us button.
  4. Enter your question in the box and hit Continue.
  5. Choose the best way you'll want to reach out to us, either Chat or Callback.

 

Once everything's fine, learn how to record invoice payments in QuickBooks Online. You can record the full or partial payment on an invoice, and QuickBooks will track any remaining balance for you.

 

We appreciate your patience and understanding while we work through this. If you have more questions or concerns, please let us know in the comments below. We'd be glad to assist. 

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