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Office-1909
May 1, 2024
Question

Customer Overpayment

  • May 1, 2024
  • 1 reply
  • 0 views

I had a business customer pay on invoices that have already been paid resulting in a big overpayment, they do not want a refund back.  The payment has not been deposited to the bank yet as I want to know what/how to apply the remaining credit that will be left once payment is applied to the open invoices from the overpayment.  Here's the tricky party...they are car washes that have the same name but different locations and do to tax purposes they all have separate accounts and are paid by one company.  Is there a way to enter the entire deposit, pay the open invoices and leave the credit sitting without having to split it between the accounts??

 

Thank you,

Office-1909

1 reply

L
LollyNino_C
May 1, 2024

Hi, @Office-1909.

 

Thank you for posting here in the Community. I'm here to help you and share some information about your concern about customer overpayment in QuickBooks Online (QBO).

 

If you make a payment in QuickBooks that exceeds the invoice amount, QuickBooks will generate a credit memo and apply it to the customer's account. This credit can then be used by the customer to pay for any future invoices they receive from your business. So, you can rest assured that your customers will never miss out on the credits they are entitled to.

 

To record the payment, follow the steps below:

 

  1. Click the + New button.
  2. Select Receive payment.
  3. From the Customer dropdown, select the name of the customer.
  4. Choose the payment method from the Payment method dropdown.
  5. From the Deposit to dropdown, pick the account you put the payment into.
  6. In the Outstanding Transactions section, select the checkbox for the invoice for which you're recording the payment.
  7. Enter the Reference no. and Memo if needed.
  8. Hit Save and close.

 

On the other hand, if you are referring to split between accounts about the items, as long as these items are on the invoice, the payment or amount will be linked to the same account. The remaining credit will be available to apply for future invoice.

 

You can read this article for more details on recording customer payments: Record invoice payments in QuickBooks Online.

 

I'm adding these articles if you wish to refund and record your customer in the future:

 

 

If you need further assistance regarding overpayments, please don't hesitate to leave a comment below. Have a great day!

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