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catgraham
January 1, 2025
Question

Customer Payments Deposited Still Showing up in Payments list when I click on deposit

  • January 1, 2025
  • 1 reply
  • 0 views

I received checks from two different customers in September. I posted them under Customers, Receive Payments. Then I created a deposit and selected both of those payments and took them to the bank. The customer accounts in QuickBooks were credited and the money is in the bank. Everything is good. However, the next time I went to create a deposit in QuickBooks, those two customer payments are still in the "Payments to Deposit" list. However, they do not show up in the general ledger under the "undeposited funds" GL. I have never seen this before. I just need to get rid of them from the "Payments to Deposit" list before I close and send my file to my CPA.

    1 reply

    J
    JorgetteG
    January 1, 2025

    It is indeed unusual that the payments appear in the Make a Deposit window but are not visible in the Undeposited Funds account. Let’s work together to resolve this issue, Catgraham.

     

    Before we begin, I suggest creating a backup of your QuickBooks file to ensure your data remains safe. Also, let's make sure your program is running up-to-date.

     

    Once your program is up to date, if the two payments are still not visible in the Undeposited Funds, let's utilize the Verify and Rebuild tool. It helps find the most common issues in a company file. Let me show you how.

     

    To Verify:

    1. Go to the Window menu and select Close All.
    2. Then, go to the File menu.
    3. Select Utilities.
    4. Click Verify Data.

    To Rebuild:

    1. Go to the File menu.
    2. Select Utilities.
    3. Click Rebuild Data.

     

    You can also check this link for more detailed steps: Verify and Rebuild Data in QuickBooks Desktop.

     

    In addition, I'll include these articles to assist you in effectively receiving and managing deposits from your customers:

     

     

    Handling deposits is crucial, and I am glad we could ensure yours are in order. Thank you for your patience today, and remember, the QuickBooks team is here to support you as you continue your journey with us.

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