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E
erbangreen
January 6, 2020
Question

Customer support

  • January 6, 2020
  • 2 replies
  • 0 views

I am having trouble signing in to my account.  The only help I have available it direction from QBO to sign into my account and go to the help button.  IF I COULD SIGN IN, I WOULD NOT NEED HELP.

    2 replies

    K
    Kendra H
    January 6, 2020

    Good Afternoon, @erbangreen. 

     

    I'm happy to help with you having trouble signing into your account. 

     

    We are aware of an expected issue when signing into your account from January 6, 2020, and are working to correct it as soon as possible. 

     

    Thank you for your patience as we work through this. Please follow this article for updates and let us know if you have any affected by this issue. 

     

    If you have any more questions, don't hesitate to reach back out. Have a great rest of your day!

    R
    Rvbob
    May 17, 2021

    Can not open Quickbooks, Error 3371

    G
    GlinetteC
    May 17, 2021

    Hello, Rvbob. I can help you get rid of the error message.

     

    QuickBooks error 3371 is caused when QB is unable to load license data. Below are some of the specific cases when users might encounter QuickBooks 3371 series errors.

    • Certain QuickBooks files like qbregistration.dat cannot be accessed or are damaged.
    • The Microsoft MSXML file is unable to execute.
    • The license information cannot be retrieved or validated.

    To fix the error, please follow the solutions I've outlined below:

     

    Solution 1: Delete ecml file

     

     

    1. Press Windows + R together from your keyboard.
    2. Enter this path C:\ProgramData\intuit\Entitlement Client\v8 in the window.
    3. Next, Windows Explorer will open with the above address.
    4. Now, delete ecml file. After that, close the window.
    5. Finally, you have to Run QuickBooks and Register the item again.’

    For more information, please check our detailed guide: How to Fix QuickBooks Error 3371.

     

    Feel free to get back to me if you have additional questions. I'm here to help.

    R
    Rvbob
    May 17, 2021

    Error 3371

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