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manju2000
April 12, 2023
Question

Customer unable to rectify the Invoice.

  • April 12, 2023
  • 1 reply
  • 0 views

We will sync the Invoices from our Platform(OneBill Software)  to the Quickbooks and when one of our  clients tried to rectify the invoice and when they tried to rectify the invoice they got the error message as Error! Unable to delete the rectified invoice from QuickBooks. We checked our end and we got the exception on getting access token. 

Caused by: com.intuit.oauth2.exception.OAuthException: failed getting access token
at com.intuit.oauth2.client.OAuth2PlatformClient.refreshToken(OAuth2PlatformClient.java:141) ~[oauth2-platform-api-5.0.2-jar-with-dependencies.jar:?]

Can you please share the information of when the refresh token call failed in QuickBooks while trying to rectify the invoice.

1 reply

A
Archie_B
April 19, 2023

Hi there, manju2000. I'll point you in the right direction to get your refresh token issue resolved.

 

I see how integrating a different platform to manage customer invoices will benefit your business in many ways.

 

While I am unable to provide specifics about the error you are experiencing, there is a separate forum for developers who can share and assist you in resolving this issue. You can use this link to get there: Intuit Developer.

 

Otherwise, if you have other concerns about managing invoices in QuickBooks Online, you can use this as a reference: Manage invoices.

 

Let me know in the comment section if you have other invoice concerns. I'd be glad to help.

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