Question

Defective software...

Forum|Forum|2 years ago
December 22, 2023
2 replies
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Been a QB subscriber for about 25 years. In all that time, the software has retained many of its glitches, which makes me very nervous to try to trust Intuit going forward (I never have actually trusted them, but they're obviously good at increasing the price of the software without any accountability towards fixing the issues with it). Just as one example, each time we go into the payroll section to write a new paycheck, the date ALWAYS defaults to a different month/pay period that we are in. This has to be constantly monitored, even though I pay hefty fees for the software each year. This problem has followed us for (at least) 10 years that I'm aware of.

I also, for some unknown reason, can no longer use the "Notes" section in a customer's profile, to put notes in that might be of relevance later. We used to be able to do this, but no more.

The price of the software has increased every year, for no reason whatsoever, yet I don't feel like I get good value out of it at all. So, now, in order to continue to trust Intuit if I want to migrate to the online software, I have zero confidence in their ability to put out a good product. Its basically extortion, every single year. What guarantee do I have that all their "encryption" that they claim they have is actually going to work online? Once I put my business out there in the "cloud", I'm risking everything about the propriety of my information staying secure. This company, as many companies before it, can be hacked and all mine (and my customer's) personal data can be compromised.

Thank you to whomever responds with some plausible answers.

QuickBooks Desktop

4

4Gal

Do you run QB Desktop for single user and no payroll?

O

OystercopyAuthor

Yes, I believe its single user. And I mentioned that I use payroll all the time. It just doesn't work right and I've had a subscription to the payroll since the beginning as well.

M

MelroseV

I can see how things can be confusing about the product, Oyetcopy. Now, I want to assure you that I'm here to clarify things about QuickBooks (QB).

Here at Intuit. we always ensure that your information is secure. We utilize industry-recognized security measures and virus safeguards to protect your financial data. This includes password-protected sign-ins, firewall-protected servers, and encryption technology.

Additionally, check these references for other information about the privacy and security of QuickBooks to get know more about it:

You can always ask your question about the QuickBooks Desktop here by hitting the Reply button or starting a new thread. I'll be around to lend a hand. Keep safe!