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A
Anonymous
July 12, 2020
Solved

Delete a Customer in Quickbooks Desktop 2020

  • July 12, 2020
  • 2 replies
  • 0 views

I cannot delete a customer.

 

They are not used in a single transaction and I am attaching a screen shot showing that (see below), but when I try to delete, QBD won't let me because it says they are being used.

 

Please advise.

 

    Best answer by

    I appreciate the troubleshooting you've performed, Roberto Verde. Since you've tried the common solution to fix it. I recommend getting in touch with our Customer Care Team. This way, we'll be able to pull up your account in a secure session then run a set of examinations to amend the underlying issue.    

     

    Before diving in, I want to make sure your issue gets prioritized, so I'm including this resource for the support hours. It has the times when support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBDT support.     

     

    Here's how to contact our support team: 

     

    1. Sign in to your QuickBooks  company. Then click Help (?).
    2. Select Contact Us.
    3. Enter your concern, then select Search.
    4. Choose a way to connect with us. Call Us or Message Us.     

     

     

      

     

     

    Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.      

     

    Please don't hesitate to reach back out to me if there's anything else you need. I'm always here to help. Have a good one!


    @MaryAnn_E @AileneA 

     

    I was able to resolve this issue based on information presented in this post from 2019

     

    https://quickbooks.intuit.com/learn-support/en-us/account-management/can-t-delete-job-customer-even-though-there-are-no-transactions/00/264917

    2 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    July 13, 2020

    Go to menu File > Utilities > Run the Verify/Rebuild Data

     

    A
    Anonymous
    July 17, 2020

    @Fiat Lux - ASIA 

     

    I tried both of these steps and neither changed the outcome of the screenshot. I still cannot delete the one and only customer entry.

     

    How do I get rid of this customer. I don't want to "hide". I want to delete. My QBD file is barely 90 days old and doesn't have much data.

     

    Thanks in advance.

    M
    MaryAnn_E
    July 17, 2020

     

    Let me help you fix this on the other way, @998777.

     

    Let's resort your customer's list to get it back to the original or its default order in QuickBooks. I'll guide you how.

     

    1. Click on the Customer menu and choose Customer Center.
    2. Go to View at the top left of QuickBooks and select Re-sort List.
    3. Select OK to confirm the action.

     

    If you're still having the same problem, I recommend fixing this with the QuickBooks Desktop Tool Hub.

     

    Otherwise, repair QuickBooks to refresh the program and fix any possible data damage.

     

    Don't hesitate to comment below if you have additional questions. I'd be glad to help you right away. Have a good day!

     

    S
    starting2makecents
    August 22, 2024

    Try this:

     

    • From the Edit menu in QuickBooks, click Find...
    • In the Find window, choose the Name FILTER.
    • In the Name drop-down list select the name of the customer that you wish to delete.
    • Click the find button to see all transactions that are associated with that name.
    • Go through each of the transactions listed and remove the name from all of the transactions.
    • Attempt to delete the customer again.
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