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User_4-6-23
April 6, 2023
Question

Delivery Server Down error all morning 4/6/2023 when sending invoices via QBO

  • April 6, 2023
  • 2 replies
  • 0 views

I've been having the "Delivery Server Down" error all morning. I see it's also being reported by numerous other users too. Standard QB instructions guide for fixing issue isn't working. Issue is occurring with customer I've been invoicing the exact same way for 2 years.

 

If anyone figures out a solution or has any information about an ETA for a fix, or anything else useful, please let me know.

    2 replies

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    DanP2
    April 6, 2023

    It's absurd QB staff are instructing customers to go through step-by-step instructions to fix the issue when they already know there is a site wide issue.  They are gaslighting us.  

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      User_4-6-23Author
      April 6, 2023

      Agreed - I'd rather them just acknowledge the issue exists, and say they're looking into it and will provide an ETA on a solution as soon as they have more information. And post an alert/banner somewhere about this open issue in some centralized place where any user would know to go look. That would be the logical and considerate thing to do. I don't care if they don't know why it's happening yet, or how long it will take to fix, that's normal and could happen to anyone. I just want them to be honest so I have realistic expectations.

        C
        ChristineJoieR
        April 6, 2023

        Greetings, @User_4-6-23 and @DanP2. We understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible. I'll provide the steps for contacting our support team in QuickBooks Online.

         

        Let me inform you that there's an ongoing investigation with the same issue you mentioned about the Delivery Server Down message. Please know that our team is moving a potential remedy for this error experienced. 

         

        As of the moment, you can download the sales forms and send this manually through other resources outside QuickBooks: Download and save sales forms and statements in QuickBooks Online.

         

        In this case, I encourage you to call our support team so they can add you to the affected users.

         

        Please see the steps below:

         

        1. Log in to your account.
        2. Click the? Help button at the top right corner.
        3. Go to the Search tab, then select Contact Us.
        4. Enter a brief discussion with your concern, then click Continue.
        5. Choose to Get a callback to connect to us.

         

        I'm adding this page if you need other resources that help you manage your profit and loss: Financial reports.

         

        The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

        L
        LALS3
        April 6, 2023

        We have the same issue.  Also would like to know if anyone figures out a fix.  

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