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rk963
October 23, 2024
Question

Denied Merchant Account

  • October 23, 2024
  • 1 reply
  • 0 views

We have been using Quickbooks Desktop for an extremely long time with multiple companies we own.

Along with that, we have merchant accounts set up for two of our companies that we accept credit cards for. We recently created a separate company for a portion of our business and we use Quickbooks desktop for it. When attempting to set up our card processing, we got declined. It's been months of customer service opening "tickets" and trying to figure out how we can make it work, there is still no solution. Tickets get closed without solutions or explanations. We were told to find a different company to process our card transactions on multiple ocassions as well, instead of trying to find a solution. We have asked if we can send proof of incorporation, or proof of indentity and no one seems to be able to help with that either. We have been loyal to Quickbooks and are very disturbed by the way this has been handled. Is there anyone who can help get this figured out? Or is the best answer Intuit can give us, is to find another company to service our needs?!

    1 reply

    C
    ChristineJoieR
    October 23, 2024

    Merchant accounts in QuickBooks Desktop (QBDT) are subject to approval and eligibility, Rk963. I want to make sure you meet all the requirements and learn what to do if credit card payments get declined when you process them.

     

    The Merchant accounts in QuickBooks Desktop (QBDT) can be declined for several reasons. Here are the reasons why for application was denied:

     

    • Incomplete or inaccurate information provided on the application
    • Poor credit history or low credit score
    • High-risk industry or business type
    • Suspicious or fraudulent activity detected
    • Insufficient funds or financial instability
    • Previous merchant account terminations or chargebacks
    • Failure to meet compliance or regulatory requirements.

     

    To resolve a denied merchant application, follow these:

     

    • Determine if you're is eligible for a re-review based on the criteria listed in the knowledge base.
    • If eligible, reapply with accurate and complete information.
    • If additional information or documentation is required, ensure to follows the instructions provided in the email they received.

     

    Lastly, if the application is still denied after reapplying, I suggest seeking alternative payment processing options.

     

    If you need further assistance managing your payments account, you can contact our support team in this page: Contact Payments Support.

     

    You'll want to view this agreements and legal documents that are applicable to your use of one or more Intuit payment processing or merchant services, see this: Intuit QuickBooks Payments. 

     

    Furthermore, did you also know that there are particular account types available for depositing payments from customers? I've included this article that can provide you with more information about the process of making a deposit: Change the deposit bank account for QuickBooks Payments.

     

    You are still welcome to post your concerns about signing up for payment accounts and processing invoices. You can write it down in the comment section. Please take care always.

    FishingForAnswers
    FishingForAnswers
    October 23, 2024

    @rk963  What @ChristineJoieR  is trying to say in 200 words or more is "Yes, find another company."

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