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csoffice 11
May 13, 2024
Question

Deposit screen won't let me enter an amount

  • May 13, 2024
  • 1 reply
  • 0 views

Hello,

 

I was trying to record a deposit today and noticed something strange. I filled in all the fields as usual but when I got to the "Amount" field, I wasn't able to type anything in. My cursor wouldn't even go into the box. I closed the screen and looked in our bank registry and there was a deposit recorded with no amount (the correct accounts were recorded). I was able to click "Edit Deposit" and then typed the amount of the deposit directly into the register. It then went to the "Make Deposit" screen and asked me if I wanted to save the changes and I clicked yes. The deposit seems to be recorded as it should be.

 

I guess my question is this: why can't I type numbers into the "Amount" field anymore? I am able to type numbers in all other fields as usual. I tried recorded a sample deposit and it was the same. I can't put anything into the "Amount" field.

 

I should mention that I rarely use the "Make Deposit" section as we normally use "Receive Payments" on customer invoices. Maybe something changed since I last used it 2 months ago?

 

I am using QB Premier Plus Contractor Edition 2022 and it is updated to whatever the latest version is.

1 reply

S
SirielJeaB
May 13, 2024

I can assist you in getting back to tracking your deposits in QuickBooks Desktop, csoffice.

 

If your QuickBooks Desktop (QBDT) software is updated but still can't enter an amount when making deposits, you can utilize the QuickBooks Diagnostic Tool from the Tool Hub. There are times when QBDT encountered issues due to a corrupt Windows file. To address this, follow the steps to use the QuickBooks Desktop Tool Hub:

 

  1. Close QuickBooks.
  2. Download the latest version (1.6.0.3) of the QuickBooks Tool Hub.
  3. Open the downloaded file (QuickBooksToolHub.exe).
  4. Follow the on-screen instructions to install and accept the terms and conditions.
  5. After installation, double-click the icon on your Windows desktop to launch the tool hub.
  6. Run QuickBooks Install Diagnostic Tool to repair any necessary Windows files for QuickBooks to run.
  7. Select OK when the Diagnostic Tool completes.
  8. Start the program and open your data file.

 

Additionally, if you experience issues with your company file in the future, refer to this article: Verify and Rebuild Data in QuickBooks Desktop.

 

Stop by again if you need further assistance managing deposits in QuickBooks. I'm here to help you around the clock. Keep safe.

C
csoffice 11Author
May 13, 2024

I will run the diagnostic tool tonight and see if that helps.

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