Skip to main content
S
SherryCultr
October 31, 2023
Question

Deposits on hold for 14 days

  • October 31, 2023
  • 1 reply
  • 0 views

This is totally unacceptable. You have had deposits on hold for 2 weeks now ($24K). I have called multiple times (even 3 times yesterday alone) with absolutely no resolution. The customer service team can only "take notes" and cannot correct the situation, lies to you (as I was told the SYSTEM ERROR was corrected and I would have my funds in 24 hours), LAST WEDNESDAY. Still nothing. I have called several times since to be told "I will have a supervisor call me"...never happens. I was told "this has been escalated" ...it's been 8 days now since escalation - although I was told that escalations only take 2-3 business days, so why are we now 8 days out from the first escalation (now there are multiple escalations and still nothing)? The fact of the matter is you withholding these funds will put me out of business if it continues any longer. Can ANYONE please help? I am spinning my wheels and have spent so many hours on this, not getting anywhere. 

    1 reply

    J
    Just_me
    October 31, 2023

    Sadly, Intuit/ QB has been doing this to a HUGE number of it's customers.  (You can use the Search bar to find other people that have had this happen).  These Intuit/ QB customers are having to wait weeks, if not MONTHS, only to have to collect their own money from their state. 

    (You see, QB holds the money to make money off of the interest that they collect.  Then, after however long, they have to release it.  Well, they release it to the state that the customer lives in).  

     

    If you ask me, it's dishonest and criminal.  

    I suggest filing complaints EVERYWHERE you can think of.  BBB, FTC, State Attorney General, and Consumer Financial Protection Bureau, to name a few.  

    The more people that file these complaints, the better.  Otherwise, Intuit/ QB will never stop.  

     

    Oh, and I have seen a couple posts of people that have taken to social media.  Find QB there and see if you can get any help or response. 

     

    Good luck. 

     

     

    Terms & ConditionsAccessibility statement