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VS1839
September 2, 2020
Solved

Desktop 2019 pro- can't open any accounts

  • September 2, 2020
  • 2 replies
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I have QB desktop 2019 pro and have used for QB for years.

I have made sure QB is updated.

My file opens just fine but when I go to the chart of accounts and double click on any account it won't let me open the account. When I do a search for a specific dollar amount the transaction shows up.

I checked to see if the window is hidden but it is not - all i see is Home and Chart of accounts.

I also ran file doctor that it doesn't find any errors.

Other quickbook files (for different companies open just fine and do not have this particular problem.

Any suggestions?

    Best answer by Nick_M

    Hey there, VS1839. 

     

    Thanks for dropping by the Community, based off of your description, your best option would be to reach out to our support team. They will be able to dive into your account and diagnose why you can't access accounts. To reach them follow these steps:

     

    Note: Update your QuickBooks Desktop to see all your support options in the Help window. These include Call Me Back and Messaging, which get you help without the long wait time.

    1. Open QuickBooks.
    2. Go to Help, then select QuickBooks Desktop Help.
    3. Select Contact Us.
    4. Give a brief description of your issue, then select Let's talk.
    5. We’ll provide you a few support options. Availability may be limited. Select which one is best for you.

    Check our support hours and contact us.

     

    If you have any other questions, feel free to post down below. Thank you for your time and have a nice afternoon. 

    2 replies

    N
    Nick_MAnswer
    September 2, 2020

    Hey there, VS1839. 

     

    Thanks for dropping by the Community, based off of your description, your best option would be to reach out to our support team. They will be able to dive into your account and diagnose why you can't access accounts. To reach them follow these steps:

     

    Note: Update your QuickBooks Desktop to see all your support options in the Help window. These include Call Me Back and Messaging, which get you help without the long wait time.

    1. Open QuickBooks.
    2. Go to Help, then select QuickBooks Desktop Help.
    3. Select Contact Us.
    4. Give a brief description of your issue, then select Let's talk.
    5. We’ll provide you a few support options. Availability may be limited. Select which one is best for you.

    Check our support hours and contact us.

     

    If you have any other questions, feel free to post down below. Thank you for your time and have a nice afternoon. 

    V
    VS1839Author
    September 2, 2020

    Thank you for you reply. My quickbooks is update (I did a manual update just in case). When I go to help/Quickbooks Desktop Help I don't get any choices - just a list of questions that other people have asked. I don't see a way to get any assistance from Intuit - there is no portal / way to contact them or to have intuit reach out to me.

    Thanks

    Rubielyn_J
    Rubielyn_J
    September 2, 2020

    Thanks for getting back in here, @VS1839.

     

    Let me add some more details in reaching out to our Support team. We've made some changes to our support options for QuickBooks Desktop. Our representatives are available through chat or messaging to accommodate all our customer's concerns effectively. Here's how:

    1. Open your QuickBooks.
    2. Select the Help menu and choose QuickBooks Desktop Help.
    3. Click Contact us at the bottom of the page.
    4. Type in your concern under Tell us more about your question box and click the Search tab.
    5. Click on Start a Message under Here's how to connect with a QuickBooks expert.

    Please also review our support hours to ensure your issue gets addressed right away. 

    Also, there's an ongoing investigation about the INV-49965-Cannot open Account Registers in QuickBooks and Unrecoverable error when opening Reports. In the meantime, our engineers recommended running QuickBooks Desktop as Administrator to be able to open an account.

     

    You may also consider visiting our QuickBooks Help. This way you'll be guided setting up payments, managing your income and expenses, running reports, etc. 

     

    Feel free to leave a comment below if you've got more QuickBooks concerns. Take care, and stay safe always.

    E
    edgeofthedynamo
    September 14, 2020

    I first noticed I could not open bank feeds.

     

    I can also confirm running Quickbooks as Administrator will allow this to work, including bank feeds and opening accounts. Right-click the Quickbooks Shortcut and click Run-As Administrator.

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