Skip to main content
J
JeanneL
October 23, 2023
Question

Desktop app for QBO running extremely slow

  • October 23, 2023
  • 1 reply
  • 0 views

I am having an issue with the desktop app running extremely slow over the past two weeks.  Prior to this time it was very efficient.  Now if I change company from the dropdown list, it takes 2-3 minutes to complete the change. In addition, I have to refresh or the company data does not change.  Any suggestions?

1 reply

I
IrizA
October 23, 2023

Hi, @JeanneL. I understand the importance of using the QuickBooks Online Desktop app without lag. Allow me to help you resolve this concern. 

 

I have options to help improve the performance of the desktop app.

 

First, you can reset your app data. Here's how: 

 

  1. Open the QBO desktop app.
  2. Log in to your company, then click the Help menu.
  3. Select Reset App Data.

 

If the issue persists, you can uninstall and re-install the desktop app for QBO. You can also log in to your account in your web browser.  

 

You can also visit these articles:

 

Please feel free to reach out whenever you have concerns in mind. I'm always here to help you with your concerns. Have a great day! 

L
looneypumpkin
October 23, 2023

Having similar issues. The option to install the App does not appear in my Settings menu like these instructions say. I got support to send me a link to download the exe, but it gives me errors saying servers are down and to try again. What the heck is going on?! I got payroll I need to do.

J
JeanneLAuthor
October 23, 2023

I tried both options and neither improved the functionality.  It is very frustrating just sitting around waiting for data to load.  Not sure where to go from here

 

Terms & ConditionsAccessibility statement