Question

desktop files on desktop version

Forum|Forum|2 years ago
September 8, 2023
2 replies
0 views

20 Years using QB desktop Now VERY STREESSED OUT. QB has hijacked my files from past 20yrs, just like the hackers that ask for ransom money to get computer back. HELP!!! I own the 2022 version and can't access anything.

QuickBooks Desktop

Fiat Lux - ASIA

Which QB Desktop year version do you have? 2022 or 2023?

J

JamaicaA

Hi there, @EJ2003.

I can see that you've posted thrice in the Community. My colleague Joesem has already answered your concern about your issue of being unable to access your desktop files. To view it, check out this link: https://quickbooks.intuit.com/learn-support/en-us/quickbooks-time/re-file-access-on-desktop-qb-pro/01/1312926#M11697

If you have any other questions in handling files or any other tasks within the program, get back in this thread. We'll be here to help you further. Take care.

BigRedConsulting

@JamaicaA RE: To view it, check out this link:

Your link doesn't work.

DivinaMercy_N

Thanks for getting back here.

I can see the urgency of this to be resolved, I'll let my colleague update the link so you'll able to fix your issue. I'm certain that this will be of immense help to other customers who may have a similar concern.

If you need more help in managing your QuickBooks account, please don't hesitate to reach out to me again. I'm here to ensure that you can get back to working mode.

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