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NK2855_Com
May 23, 2025
Question

Desktop Plus cancellation

  • May 23, 2025
  • 2 replies
  • 0 views

I canceled my QuickBooks Desktop subscription about April 28th, a few days after the $999 renewal charge hit my credit card. I submitted a refund request as suggested by Intuit and got a verification code as part of the refund process. Unfortunately, I do not have an actual copy of the refund request but seem to remember the instructions said it would take 7-10 days to review the request.

 

It's been over 3 weeks now and I have not yet received a refund. Nor have I been successful in getting anyone from QuickBooks to respond to my Inquiries. How should I proceed?

 

    2 replies

    FishingForAnswers
    FishingForAnswers
    May 23, 2025

    @NK2855_Com  "How should I proceed?"

     

    'Legally' may not be a bad idea, so to speak.

    cody_a
    cody_a
    Employee
    May 27, 2025

    Hello @NK2855_Com. Your experience so far sounds incredibly frustrating. We're here to help get this resolved.

    I've escalated your refund issue to our Next Level Help team. They will carefully review your Community comments and support history to understand the details of your situation.

    You can expect to hear from one of our experts soon with the next steps.

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