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Patricia-N
January 20, 2025
Question

Did anyone lose all of their inventory?

  • January 20, 2025
  • 1 reply
  • 0 views

I can run a report of my inventory but cannot make any changes to my items. It's been almost two weeks no resolution. I can add inventory, and it shows up, but all my other existing items are gone. Anyone else have this problem?

1 reply

AlverMarkT
AlverMarkT
January 20, 2025

Hi, Patricia. I understand you're experiencing an issue where you can run inventory reports, but cannot make changes because existing items have disappeared despite adding new ones. It can be challenging when critical aspects of your business aren't functioning correctly, especially since it's been nearly two weeks. While waiting for replies from other users, let me route you to our Live Support team for further guidance.

 

To help identify what's causing the issue and be informed of the steps moving forward, I encourage contacting our live phone/chat support team. Here's how to contact them:

 

  1. Go to Help (?) in your QBO account.
  2. Select the Search tab.
  3. Hit Contact Us.
  4. Choose Using QuickBooks.
  5. Pick Chat with us, Have us call you, or Schedule appointment to pick a time that's best for you.

 

I appreciate your patience in finding a resolution to the inventory issue you encountered, Patricia. In the meantime, if you have further clarifications or other questions, feel free to click the Reply button. We're committed to offering ongoing support.

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