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August 22, 2023
Question

Did our first payroll today with 131 employees, but we had to print just 5 employees at a time. It would select them all, but wouldn't print anything. Any suggestions?

  • August 22, 2023
  • 1 reply
  • 0 views
Everything processed fine. But when we tried to print paystubs and checks, we just got an endless spinning ball. So we unchecked them, and then we found we could print 5 at a time. Any suggestions? Thank you in advance!

1 reply

August 23, 2023

Hello there, @LeeWhite12341.

 

Currently, there is an ongoing investigation about not able to print all paychecks at once. Rest assured that our Engineering Team is dedicated to work for them to implement a solution that will fix this issue. 

 

Please know that this is a top priority for us. And it will continue to be so until fully resolved.

 

As of the moment, we can't tell when this issue will be resolved. Thus, I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available. 

 

Here’s how:

 

  1. Sign in to your QuickBooks Online company.
  2. Choose Help (?)
  3. Type in your concern.
  4. Select Contact Us to connect with a live support agent.
  5. Choose the Start a chat option.

 

Additionally, here is the link where you can get information about troubleshooting printing issues: Troubleshoot printing paychecks, pay stubs, and forms in QuickBooks Online Payroll.

 

Don't hesitate to post again here if you have any other concerns about QuickBooks Online. I'm just around the corner ready to lend a hand. Have a good one and keep safe.