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hideouttheatre
March 17, 2025
Question

Did Square import change how it handles sales tax in February?

  • March 17, 2025
  • 1 reply
  • 0 views

I have been using the Square app for years to import transactions.

As of February 1st, the imported transactions all come into QB *without* the sales tax checkbox checked, and the associated sales receipt for the day has a new line item called Sales Tax Item.

The byproduct of this is that when I view the Sales Tax report for February, QB thinks my taxable sales are *way lower* than what they actually were.

 

Is this a settings thing? A change on Square's end? A problem with the Square import app? Has anyone else noticed a change in how their Square sales are imported into QB?

    1 reply

    H
    hideouttheatreAuthor
    March 17, 2025

    Aaand, I remove the old Synd with Square app to try to re-add it to fix the problem, and the old app is no longer available. And the new one is in beta mode so it is unavailable to me. Good job, Intuit. 

      I
      IrishA
      March 17, 2025

      I can imagine how these changes in importing transaction with Square app might be overwhelming for you, hideouttheatre. It seems that this situation requires detailed attention, and our dedicated phone support team is well-equipped to handle such matters. Let me guide you through the process of contacting them for further support.

       

      To start, our Live Support team are well-prepared to tackle this problem. They will collect additional information and assist you through the subsequent steps. They can organize a screen-sharing session with you and investigate this in real time.

       

      Here’s how to contact them:

       

      1. Click on the Help (?) icon in the top right corner.
      2. Choose the Search tab.
      3. Select Contact Us, and pick on the topic provided to be connected to the right expert.
      4. Once selected, you can choose your preferred method of communication—either through a Callback or by starting a Chat.

       

      To guarantee a prompt response from our Live Support team, I suggest checking their optimal contact hours. This will allow you to connect with them for immediate assistance.

       

      Also, you can check this article which consists of Frequently asked questions for Square app transactions in QBO: Connect and manage Square transactions in QuickBooks Online.

       

      Moreover, If you find that the transaction is already on QuickBooks, you have the option to match it with the correct entry in your records.

       

      I appreciate you bringing this to our attention, hideouttheatre. Your feedback is incredibly valuable to us, and we are grateful that you took the time to reach out and highlight this issue. Please feel free to comment below if you need further help.

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